IT Help Desk Analyst: Support, QA & Training

Louisiana State University; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Louisiana State University seeks a Technical Support Analyst (IT Analyst 1) to provide technical support via telephone and email for LSU and FBI DOJ projects, assist in maintaining the help desk, and document problems and solutions for internal manuals.

The role requires a Bachelor's degree with one year of experience, proficiency with web browsers, Internet, and general office applications, and willingness to travel and undergo a national security background check.

Qualifications

• Bachelor's Degree and 1 year of experience required.
• Proficient with web browsers, Internet and general office applications.

Responsibilities

• Provide technical support via telephone and email.
• Handle customer service inquiries by phone and email.
• Identify and elevate priority issues.
• Route callers to appropriate resources.
• Document all call information per SOPs.
• Review student call logs for accuracy.
• Perform QA checks on student workers.
• Help design training programs to address issues.
• Provide onsite operational support as needed.
• Contribute to special projects.

Skills

Web & Office Apps

Education

Bachelor's Degree and 1 year experience

Job description

Louisiana State University seeks a Technical Support Analyst (IT Analyst 1) to provide technical support via telephone and email for LSU and FBI DOJ projects, assist in maintaining the help desk, and document problems and solutions for internal manuals.

The role requires a Bachelor's degree with one year of experience, proficiency with web browsers, Internet, and general office applications, and willingness to travel and undergo a national security background check.