Application Support & Services - Coordinator 2

ulsuno; Baton Rouge (LA); On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans is seeking an Applications Support and Training professional to design and maintain agency applications, analyze requirements, and manage projects across LDH systems.

You will triage tickets, develop training materials, provide staff training, and lead SharePoint site creation and development, collaborating with coordinators and supervisors to test new software.

Qualifications

• Bachelor's degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree.
• Minimum 1 year professional experience working with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment.
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Responsibilities

• Designs and maintains various agency utilized applications/solutions using the available resources.
• Analyzes functional requirements and translate them into best fit solutions.
• Completes projects and frequently transitions between projects and application support.
• Provides technical support to LDH staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research.
• Triages, prioritizes, and fulfills maintenance and support requests submitted through the ticket system.
• Researches and implements agency utilized applications best practices
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees and internal Application Support & Training staff.
• Provides training of agency utilized applications to staff as necessary.
• Helps train new unit employees.
• Works with the Coordinator 3 and Unit Supervisor to develop and implement testing plans for new software development.
• Takes lead in SharePoint site creation, maintenance, and custom development for all LDH users.
• Other tasks as directed.

Skills

Analytical skills

Teamwork

Communication skills

Ability to explain technical concepts

Education

Bachelor's degree, or Associates degree with 3 years experience, or 6 years experience in lieu of degree

Tools

SharePoint

MOUS

ACE

MCT

Job description

Thank you for your interest in LSU New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department

Application Support and Training Operations

Job Summary

Job Description

• Designs and maintains various agency utilized applications/solutions using the available resources.
• Analyzes functional requirements and translate them into best fit solutions.
• Completes projects and frequently transitions between projects and application support.
• Provides technical support to Louisiana Department of Health (LDH) staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research.
• Triages, prioritizes, and fulfills maintenance and support requests submitted through the ticket system.
• Researches and implements agency utilized applications best practices
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees and internal Application Support & Training staff.
• Provides training of agency utilized applications to staff as necessary.
• Helps train new unit employees.
• Works with the Coordinator 3 and Unit Supervisor to develop and implement testing plans for new software development.
• Takes lead in SharePoint site creation, maintenance, and custom development for all LDH users.
• Other tasks as directed.

QUALIFICATIONS

REQUIRED:

• Bachelor's degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Minimum 1 year professional experience working with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

DESIRED:

• Advanced degree.
• Minimum 2 years professional experience working with agency utilized applications or solutions.
• Minimum 2 years professional experience with content development or application solution development.
• Minimum 2 years of experience in managing projects, assignments and competing priorities.
• MOUS, ACE, MCT or other relevant industry certifications.

SALARY: 55-65k

Required Attachments

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and LSU New Orleans;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.