Application Support & Training - Coordinator 2

ulsuno; Baton Rouge (LA); On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans seeks a Learning and Training Specialist to support LDH and UNO contract staff with technical training needs. The role involves developing, updating, and delivering training materials, coordinating in-person and online classes, and managing LMS content across Louisiana.

You will evaluate training programs, perform reporting tasks, and assist in program development with supervision. Travel within Louisiana may be required, with a focus on effective knowledge transfer.

Qualifications

• Bachelor's Degree or equivalent professional experience as specified.
• Minimum 1 year of professional experience in technical training or content development.
• Minimum 1 year of public speaking or presentations.

Responsibilities

• Provide technical support by diagnosing problems and researching solutions.
• Develop, produce, distribute, and update training materials for LDH and UNO contract employees.
• Plan, coordinate, schedule and present training classes in person and online; travel within Louisiana may be required.
• Manage the Learning Management System content and run ad-hoc reports for LDH management.
• Assist in workshop setup and travel/materials administration for trainings.
• Audit and update LMS user accounts and contribute to program evaluation and needs assessments.

Skills

Analytical skills

Organizational skills

Time management

Verbal/written communication

Public speaking

Education

Bachelor's Degree

Associates Degree

Job description

Thank you for your interest in LSU New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department

Application Support and Training Operations

Job Summary

Job Description

• Provide technical support by diagnosing technical problems and identifying appropriate solutions through research.
• Develop and maintain internal department documentation.
• Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
• Plan, coordinate, schedule and present training classes in person and via online meetings; may include travel to locations within Louisiana.
• Assist in course development of special topics as defined by state officials.
• Manage the Learning Management System content, serving all of LDH. Evaluate training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; Provides follow up support and further training.
• Adhere to and communicates policies, rules, and regulations relating to technology use.
• Assist in setup and support at various workshops and conferences.
• Prepare required administrative forms associated with travel and material requisition for trainings.
• Research educational resources for internal use.
• Audit and update LMS user account information and runs ad-hoc reports as needed for LDH management.
• Take lead role with pressing unit matters and work with unit supervisor to address properly.
• Take lead role in training new unit employees.
• Work with unit supervisor to develop and implement plans for new process implementation.
• Other tasks as directed.

QUALIFICATIONS

REQUIRED:

• Bachelor's Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Minimum 1 year of professional experience with technical training or content development.
• Minimum 1 year of professional experience with public speaking or presentations.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.

DESIRED:

• Advanced degree.
• Minimum 2 years of professional experience with technical training or content development.
• Minimum 2 years of professional experience with public speaking or presentations.
• Minimum 2 years of professional experience with LDH information systems or programs utilized by the department.
• MOUS, ACE, MCT or other relevant industry certifications.

SALARY: 55-65k

Posting Close Date

This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.