On-Call Team Lead, Resident Advocates

Avivo; Saint Cloud (MN); On-site; USD 43,000 - 53,000; Part time

Job summary

Avivo Village Central in St. Cloud, MN seeks an On-Call Team Lead to provide shift leadership across 6:00 AM–2:30 PM, 2:00 PM–10:30 PM, and 10:00 PM–6:30 AM, ensuring continuity of care for residents and staff.

This on-call role requires a high school diploma, 3+ years in behavioral health or housing, and at least 1 year in leadership. You’ll apply trauma-informed care, de-escalation, and person-centered practices to maintain a safe, respectful environment and support across multiple teams and

Qualifications

• High school diploma or equivalent
• 3+ years of direct service in behavioral health, housing, or related field
• 1+ year of leadership or supervision experience
• Ability to lead in fast-paced, unpredictable environments
• Experience serving individuals experiencing homelessness, mental health challenges, or substance use
• Knowledge of trauma-informed care, harm reduction, and de-escalation
• Strong communication, problem-solving, and decision-making skills
• Ability to work across multiple teams and shifts with professionalism
• Willingness to work days/evenings/overnights/weekends/holidays
• Commitment to culturally responsive, person-centered work

Responsibilities

• Provide shift leadership and direction to Resident Advocates during assigned coverage
• Ensure a safe, secure, and respectful environment for residents and staff
• Respond to urgent or complex participant situations using trauma-informed and de-escalation approaches
• Support daily operations and maintain continuity of services during staff absences
• Reinforce program expectations, policies, and best practices in real-time
• Collaborate with leadership to communicate shift updates, concerns, and operational needs
• Support staff in delivering person-centered, harm reduction, and recovery-oriented services
• Maintain accurate documentation and reporting as needed during shifts
• Foster a culture of teamwork, accountability, and respect

Skills

Leadership

Trauma-informed care

De-escalation

Flexibility

Communication

Education

High School Diploma/GED

Job description

Avivo Village Central in St. Cloud, MN seeks an On-Call Team Lead to provide shift leadership across 6:00 AM–2:30 PM, 2:00 PM–10:30 PM, and 10:00 PM–6:30 AM, ensuring continuity of care for residents and staff.

This on-call role requires a high school diploma, 3+ years in behavioral health or housing, and at least 1 year in leadership. You’ll apply trauma-informed care, de-escalation, and person-centered practices to maintain a safe, respectful environment and support across multiple teams and