On Call Support Technician I 22141

The Car Park; Boise (ID); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

14 days of PTO

Paid Parental Leave

Volunteer Time Off

Paid holidays

Medical, Dental, Vision

401(k)

Job summary

The Car Park, located in Boise, Idaho, is hiring for a Monitor position focused on providing excellent customer service to parking customers by answering calls and assisting with garage entries and exits.

Ideal candidates should have strong communication skills, experience in customer service, and the ability to multitask. Benefits include paid leave, medical coverage, and a 401(k). Join us in delivering top-notch service!

Qualifications

• 1+ years in customer service, sales, or telemarketing experience.

Responsibilities

• Assist guests, valets, and monthly parkers with entry and exits into garages.
• Communicate with Field and Ambassador Staff for events and equipment issues.
• Monitor camera surveillance and parking systems.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees and parking hours.

Skills

Excellent customer service skills

High proficiency with Windows 10

Excellent written and oral communication skills

Typing speed of 30+ words per minute

Punctuality and trustworthiness

Ability to multitask

Education

High School diploma or greater

Job description

WHO WE ARE

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations across the United States. We leverage cutting‑edge technology, supply legendary customer service, and provide best‑in‑class practices to clients in hospitality, healthcare, events, municipalities, office, retail, and universities.

WHO WE NEED

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. The role assists customers entering and exiting garages and provides general parking information.

• Assist guests, valets, and monthly parkers with entry and exits into and out of garages when the help button is pressed in the lane.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on‑street parking hours, and events over the phone.

IDEAL CANDIDATE SKILLS

• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Typing speed of 30+ words per minute is recommended.
• Punctuality and trustworthiness.
• Ability to multitask.

MINIMUM REQUIRED QUALIFICATIONS

• High School diploma or greater.
• 1+ years in customer service, sales, or telemarketing experience.

BENEFITS WE OFFER

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more available to eligible Team Members

EQUAL EMPLOYMENT OPPORTUNITY

***Equal Employment Opportunity Qualifications