On-Call Service & Case Coordinator

VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403-B Pension Plan

Short and Long Term Disability

Life Insurance

Paid holidays

Vacation and Sick leave

Job summary

Volunteers of America South Central Louisiana seeks a dedicated service professional to monitor caseload delivery and support program participants in Baton Rouge, LA. The role requires a bachelor’s degree in the human services field and compliance with certification timelines.

You will assess eligibility, complete intake, and develop service plans within regulatory guidelines while maintaining client contact and accurate documentation.

Qualifications

• Bachelor’s degree in the Human Service Field.
• Must become certified in IHC and Plan of Care within first three months of employment.
• Maintain valid driver’s license and vehicle insurance, excellent writing and computer skills required.

Responsibilities

• Review referrals and assess program eligibility
• Complete intake and initial assessment of services timely
• Adhere to all OAAS policies, procedures and timelines
• Develop and monitor service plans in accordance with regulatory guidelines
• Maintain contact with program participants in accordance with regulatory guidelines
• Assist with developing and monitoring monthly budgets, where applicable, for program
• Assist program participants with obtaining community support, resources and services
• Submit service logs and billing documentation according to procedure
• Attend all OAAS Mandatory meetings and trainings
• Check and respond to all phone calls daily
• Maintain training requirements
• Report any significant concerns and critical incidents to supervisor/SIMS
• Rotate on call 24 hour support to program participants
• Accountability for Others
• Balanced Decision Making
• Leading Others
• Flexibility
• Initiative
• Analysis of Data

Skills

Communication

Writing skills

Computer skills

Education

Bachelor’s degree in Human Service Field

Job description

Volunteers of America South Central Louisiana seeks a dedicated service professional to monitor caseload delivery and support program participants in Baton Rouge, LA. The role requires a bachelor’s degree in the human services field and compliance with certification timelines.

You will assess eligibility, complete intake, and develop service plans within regulatory guidelines while maintaining client contact and accurate documentation.