On-Call Server at Luxury Waikiki Resort – Great Benefits

Highgate; Honolulu (HI); Hybrid; USD 17,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

The Swell Server (On-Call) at Alohilani Resort Waikiki Beach is responsible for delivering high-quality guest service in a fast-paced environment. You will take orders, deliver food and beverages, handle cashiering tasks, and ensure guest satisfaction while maintaining a welcoming, professional demeanor.

Flexibility with hours and the ability to stand for long periods are essential. This role requires knowledge of menus and POS operation, with opportunities to upsell and contribute to a positive

Qualifications

• High School diploma or equivalent or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication skills

Stamina

Stand for shifts

Flexibility

Shift work

Education

High School diploma or equivalent

Tools

POS system

Job description

The Swell Server (On-Call) at Alohilani Resort Waikiki Beach is responsible for delivering high-quality guest service in a fast-paced environment. You will take orders, deliver food and beverages, handle cashiering tasks, and ensure guest satisfaction while maintaining a welcoming, professional demeanor.

Flexibility with hours and the ability to stand for long periods are essential. This role requires knowledge of menus and POS operation, with opportunities to upsell and contribute to a positive