On-Call Program Manager, Supported Living Services

Cap City Supported Living; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Cap City Supported Living in Dayton, OH, seeks a Program Manager to lead Home Coordinators and Direct Support Professionals, ensuring services meet ISP contracts and state/federal regulations. The role oversees staffing, supervision style, and retention, with on-call duties 24/7.

Responsibilities include coaching teams, coordinating care, maintaining records, and collaborating with QA to uphold service quality.

Qualifications

• Observe, monitor and coach House Coordinator Team to assure consistency and contract compliance.
• Collaborate with Quality Assurance to maintain quality and fix deficiencies.
• Facilitate positive communication among staff and teams.
• Follow retention programs for Home Coordinators and DSPs.
• Complete performance appraisal documents for direct reports.

Responsibilities

• Review ISP/BSP and related services for compliance with contracts.
• Maintain accurate records and documentation for program requirements.
• Respond to complaints and escalate as needed.
• Coordinate care between individuals, families and support team.
• Ensure DSPs and Home Coordinators perform responsibilities and follow up on QA reviews.

Skills

Staff supervision

Policy compliance

Quality Assurance

Communication

On-call availability

Training

Job description

Cap City Supported Living in Dayton, OH, seeks a Program Manager to lead Home Coordinators and Direct Support Professionals, ensuring services meet ISP contracts and state/federal regulations. The role oversees staffing, supervision style, and retention, with on-call duties 24/7.

Responsibilities include coaching teams, coordinating care, maintaining records, and collaborating with QA to uphold service quality.