Program Manager Supported Living DODD

Cap City Supported Living; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Cap City Supported Living in Dayton, OH, seeks a Program Manager to lead Home Coordinators and Direct Support Professionals, ensuring services meet ISP contracts and state/federal regulations. The role oversees staffing, supervision style, and retention, with on-call duties 24/7.

Responsibilities include coaching teams, coordinating care, maintaining records, and collaborating with QA to uphold service quality.

Qualifications

• Observe, monitor and coach House Coordinator Team to assure consistency and contract compliance.
• Collaborate with Quality Assurance to maintain quality and fix deficiencies.
• Facilitate positive communication among staff and teams.
• Follow retention programs for Home Coordinators and DSPs.
• Complete performance appraisal documents for direct reports.

Responsibilities

• Review ISP/BSP and related services for compliance with contracts.
• Maintain accurate records and documentation for program requirements.
• Respond to complaints and escalate as needed.
• Coordinate care between individuals, families and support team.
• Ensure DSPs and Home Coordinators perform responsibilities and follow up on QA reviews.

Skills

Staff supervision

Policy compliance

Quality Assurance

Communication

On-call availability

Training

Job description

The primary responsibility of this position will provide leadership and support the Home Coordinators and the Direct Support Professionals to ensure policies and procedures and delivery of services are consistent with agency mission and in accordance with contract requirements, state and federal regulations. In addition to ensuring the overall health and safety of our individual's, the Program Manager also ensures the effective and efficient use of available resources and is responsible for overall management of program staff including the supervisionstyle and effort for the retention of staff and continuity of care for the individuals. This position is on call 24/7.

Essential Job Functions:

Staff/Team:

• Observe, monitor and coach House Coordinator Team and direct reports to assure consistency and compliance with ISP contract requirements, and agency policies not limited to the following areas, ISP, BSP, Outcome goals, etc.

• Collaborate with Quality Assurance to ensure quality of all services and establish systems and procedures to maintain quality and correct deficiencies.

• Facilitate positive communication between all staff and team members.

• Follow retention programss for all Home Coordinators and DSPs.

• Complete performance appraisal documents and meetings for all direct reports as directed.

• Ensure staff are trainedwithin agency guidelines and training required by OAC.

• Attend and coordinator regular Site Team Meetings.

Individual:

• Review individual specific ISP, BSP and any other relative services that aindividual is receiving or is eligible for to ensure compliance with contracts.

• Ensure development and maintenance of accurate and appropriate records and documentation for compliance with the program requirements, agency policy and ensure completion of all reports as required. (HPCs, QAs, LPS, etc.)

• Responds to complaints, grievances and appeals regarding individual services and escalate and effectively communicates as needed.

• Facilitates communication and coordination of care between individuals, family, and the support team.

• Comply with all DSP and Home Coordinators job responsibilities as necessary.

• Ensure follow up on all Quality Assurance reviews and medical reviews as required.

• Follow up on reviews of UI/MUI reports.