On-Call Library Associate & Programs Support

Carroll County Public Library; Eldersburg (MD); On-site; USD 27,000 - 41,000; Part time

Job summary

Carroll County Public Library is seeking staff for the Eldersburg Branch to assist customers at the service desk and support online services. With training, you may lead library programs and support multiple branches as needed.

The role emphasizes outstanding customer service, knowledge of reader's advisory resources, and collaboration with library teams. A Bachelor\'s degree is required and on-site work is expected.

Qualifications

• Bachelor's degree required.
• Strong customer service skills and communication.
• Experience with reader's advisory and program development is preferred.

Responsibilities

• Provide exceptional customer service at the public service desk.
• Assist customers with in-branch and online services; respond to inquiries by phone or in person.
• Assist in collection maintenance and may prepare and present programs.
• Communicate library policies clearly to customers and support positive experiences.
• Engage in professional development and collaborate with library teams and committees.
• Provide branch-specific support and perform other duties as assigned.

Skills

Customer service

Reader's advisory

Program development

Clear communication

Professional growth

Education

Bachelor's degree

Tools

Library software

Job description

Carroll County Public Library is seeking staff for the Eldersburg Branch to assist customers at the service desk and support online services. With training, you may lead library programs and support multiple branches as needed.

The role emphasizes outstanding customer service, knowledge of reader's advisory resources, and collaboration with library teams. A Bachelor\'s degree is required and on-site work is expected.