Library Circulation Manager: Customer Service & Operations

Baltimore County Public Library; Randallstown (MD); On-site; USD 65,000 - 93,000; Full time

Job summary

Baltimore County Public Library in Randallstown seeks a Circulation Services Manager to oversee daily operations of the circulation desk, supervise full-time staff, and ensure high-quality customer service across the branch.

The role requires at least four years of library circulation experience, a bachelor's degree preferred, and the ability to train staff, resolve conflicts, and coordinate with management on service initiatives. Evening/weekend shifts may be required.

Qualifications

• Bachelor's degree from an accredited college preferred.
• Four years of library circulation experience.
• Ability to train and supervise staff and manage performance.
• Strong customer service and computer skills.

Responsibilities

• Hire, train, supervise and coach full-time LSA staff.
• Evaluate performance and implement improvement plans.
• Collaborate with branch management to set service goals.
• Oversee circulation services for diverse users.
• Serve as Person-in-Charge, handle incidents and issues.
• Prepare schedules and manage timesheets.

Skills

Staff leadership

Customer service

Training

Operations management

Education

Bachelor's degree

Job description

Baltimore County Public Library in Randallstown seeks a Circulation Services Manager to oversee daily operations of the circulation desk, supervise full-time staff, and ensure high-quality customer service across the branch.

The role requires at least four years of library circulation experience, a bachelor's degree preferred, and the ability to train staff, resolve conflicts, and coordinate with management on service initiatives. Evening/weekend shifts may be required.