Library Associate Substitute - Eldersburg

Carroll County Public Library; Eldersburg (MD); On-site; USD 27,000 - 41,000; Part time

Job summary

Carroll County Public Library is seeking staff for the Eldersburg Branch to assist customers at the service desk and support online services. With training, you may lead library programs and support multiple branches as needed.

The role emphasizes outstanding customer service, knowledge of reader's advisory resources, and collaboration with library teams. A Bachelor\'s degree is required and on-site work is expected.

Qualifications

• Bachelor's degree required.
• Strong customer service skills and communication.
• Experience with reader's advisory and program development is preferred.

Responsibilities

• Provide exceptional customer service at the public service desk.
• Assist customers with in-branch and online services; respond to inquiries by phone or in person.
• Assist in collection maintenance and may prepare and present programs.
• Communicate library policies clearly to customers and support positive experiences.
• Engage in professional development and collaborate with library teams and committees.
• Provide branch-specific support and perform other duties as assigned.

Skills

Customer service

Reader's advisory

Program development

Clear communication

Professional growth

Education

Bachelor's degree

Tools

Library software

Job description

Job DetailsJob Location: Eldersburg Branch - Eldersburg, MD 21784

Position Type: Hourly, no benefits

Education Level: 4 Year Degree

Salary Range: $19.66 - $29.49 Hourly

Job Shift: Day, Evening, and Weekend Hours

Pay Rate: $19.66 - $29.49 per hour.

Not eligible for benefits.

The initial compensation for this position generally falls between $19.66 and $20.64, contingent upon relevant experience and qualifications.

Schedule:

• Works on-call
• Must be able to work day, evening, and weekend hours.

Job Summary

Provides support at the customer service desk, assisting customers with in-branch and online services. With additional training, they may also lead programs as needed. Substitutes may be assigned to multiple branch locations based on operational needs.

Roles, Responsibilities, and Essential Functions

• Provides exceptional customer service at the public service desk through reference, reader's advisory, and circulation assistance in person and by phone.
• Stays current on industry trends, emerging technologies, and library best practices to maintain informed, high-quality service delivery.
• Assists in the maintenance of the branch collection.
• May prepare and present programs.
• Clearly communicates library policies and procedures to customers, ensuring a positive and supportive experience.
• Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.
• Provides branch-specific support as needed.
• Performs other duties as instructed and assigned.

QualificationRequired Knowledge, Skills, and Abilities

• Thorough knowledge of all CCPL policies, procedures, and guidelines.
• Commitment to outstanding internal and external customer service.
• Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
• Thorough knowledge of reader's advisory services.
• Ability to develop and present programs.
• Thorough and current knowledge of information sources and search tools.
• Knowledge of the principles and practices of collection development and maintenance.
• Familiar with relevant computer equipment and associated software applications.
• Ability to act as a representative of the library to the public.

Education and Experience

Required Qualification

Bachelor's degree

Physical and Environmental Conditions

Work typically requires light physical effort in the handling of light materials, boxes, or equipment. Work may occasionally demand strenuous effort in the handling of moderately heavy boxes or materials. Work may require sitting or standing for extended periods of time. Work may frequently require stooping and bending.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations, and/or working in moderate outdoor weather conditions.