On-Call Library Assistant - Customer Service & Circulation

Catawba County Government; Newton (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Catawba County Library System is seeking hourly Library Assistants to provide excellent customer service to library patrons while supporting early literacy, lifelong learning, and community engagement. These on-call positions have no guaranteed schedule, with a maximum of 19 hours per week and no benefits.

Applicants must be available to work a variety of shifts at any of our seven library locations or on the mobile Library to Go unit.

Qualifications

• Excellent customer service and communication skills.
• Proficiency with a variety of computer programs and technologies.
• Ability to lift/carry up to 25 pounds, push/pull up to 50 pounds, and stand for long periods while assisting patrons.

Responsibilities

• Provide excellent customer service to library patrons in person and by phone.
• Perform a full range of circulation services including checking materials in/out, issuing and reviewing library cards, and managing patron accounts.
• Place holds, transfer materials, and resolve account issues; collect fees and assist with sales transactions.
• Provide basic reader’s advisory and reference assistance using print and online resources.
• Assist patrons with computers and library digital resources; help with copiers, scanners, and fax machines.
• Maintain library collections, shelve materials, and perform shelf maintenance.
• Support preparation, promotion, and execution of library programs, events, and outreach activities.
• Travel with the Library to Go to community events to assist with setup, outreach, and circulation.

Skills

Customer service

Communication

Technology proficiency

Physical ability

Education

Bachelor's degree

Associate's degree

High school diploma or GED

Job description

Catawba County Library System is seeking hourly Library Assistants to provide excellent customer service to library patrons while supporting early literacy, lifelong learning, and community engagement. These on-call positions have no guaranteed schedule, with a maximum of 19 hours per week and no benefits.

Applicants must be available to work a variety of shifts at any of our seven library locations or on the mobile Library to Go unit.