On-Call Lead Restoration Technician

ServiceMaster Restore®

Rochester (MN)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Company parties

Dental insurance

Health insurance

Job summary

ServiceMaster Restore in Rochester, MN is seeking a hands-on Restoration Technician to join our locally owned team. This front-line lead role inspects projects, communicates plans to the crew, and ensures work is completed to standards, on time, and within insurance guidelines.

On-call and after-hours work are required at higher pay, with opportunities for advancement in a growing restoration company.

Qualifications

Experience in leading, training, or managing others in prior role.
Role model our customer service expectations with homeowners, adjusters, vendors etc.
Valid Drivers' License and satisfactory driving record.
Must pass Background Check.

Responsibilities

Completes assigned jobs according to company processes and standards, maintains quality control, supervises technician(s) assigned to job.
Completes sketch and scope sheet for estimate, complete drying records using mobile software; delivers complete and accurate scope and sketch, dry logs and photo documentation and customer contract to estimator/coordinator inside team members.
Interfaces with insurance adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss when needed.
Multi-tasks to manage work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, prioritizes activities to meet deadlines.
May train new technicians or key operational and sales team members.