On-Call IT Support Services India (Fully Remote)

Girl Effect; United States; Remote; USD 3,700 - 5,500; Full time

Job summary

Girl Effect in India seeks a remote on-call IT support specialist to assist about 28 users nationwide. You will provide troubleshooting for laptops, OS, applications, and connectivity from 10 am to 7 pm IST, Monday to Friday.

You will deliver initial diagnosis within 24 hours and issue resolution within three working days where possible, plus monthly incident and resolution reports, with experience supporting distributed teams and knowledge of endpoint security.

Qualifications

• Remote IT support for distributed teams.
• Knowledge of hardware, OS, and endpoint security.
• Ability to meet service levels and on-call schedule.

Responsibilities

• Provide remote, on-call IT support to about 28 users across India, 10 am–7 pm IST, Monday to Friday.
• Diagnose and resolve laptop, OS, application, and connectivity issues within agreed service levels.
• Initial diagnosis within 24 hours; issue resolution within three working days where possible.
• Provide monthly service reports on incidents and resolution performance.

Skills

Remote IT support

Hardware troubleshooting

OS proficiency

Endpoint security awareness

Customer communication

Job description

• Provide remote, on-call IT support to about 28 users across India, 10 am–7 pm IST, Monday to Friday.
• Diagnose and resolve laptop, OS, application, and connectivity issues within agreed service levels.
• Initial diagnosis within 24 hours; issue resolution within three working days where possible.
• Provide monthly service reports on incidents and resolution performance.
• Experience providing remote IT support to distributed teams; knowledge of hardware, OS, and endpoint security.
• Based in India with capacity to meet service levels and coordinate OEM warranty and repair processes.

Girl Effect

Girl Effect is an international non-profit that builds media and technology that girls want, trust and need, using evidence-based social and behaviour change approaches to help adolescent girls make informed choices. In India, the digital-first youth programme Chhaa Jaa reaches girls through social media, digital content, community spaces and interactive products, with approximately 28 staff across multiple cities.