HVAC Service Dispatch & Support Specialist

Hill York Service Company; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Hill York Service Company, a leading Florida-based full-service commercial HVAC provider, seeks a Customer Service Representative to act as the main liaison between customers and service technicians, ensuring timely coordination and exceptional service for diverse facilities.

The role thrives in a fast-paced environment, requiring sharp critical thinking and the ability to juggle multiple high-priority tasks while delivering world-class service.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of relevant experience.
• Basic Microsoft Excel skills (Filter, sort, simple formulas).
• HVAC knowledge a plus.

Responsibilities

• Serve as the primary contact for customers, technicians, sales representatives, and service managers, maintaining strong professional relationships and delivering exceptional customer service.
• Provide responsive and personalized service to a diverse customer base, ensuring a high standard of care and professionalism.
• Accurately schedule and dispatch technicians for service calls, maintenance, and critical environments, ensuring they receive all necessary job information and documentation.
• Professionally manage high call and email volume with a positive demeanor and provide follow-up for every customer visit.
• Cultivate and maintain robust business relationships with current and potential customers, delivering top-notch customer service.
• Apply critical thinking to assess customer needs, troubleshoot issues, resolve escalations professionally, and deliver effective solutions.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Critical thinking

Problem-solving

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Hill York Service Company, a leading Florida-based full-service commercial HVAC provider, seeks a Customer Service Representative to act as the main liaison between customers and service technicians, ensuring timely coordination and exceptional service for diverse facilities.

The role thrives in a fast-paced environment, requiring sharp critical thinking and the ability to juggle multiple high-priority tasks while delivering world-class service.