On-Call Hotel Security Guard (Overnight)

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an On-call Security Guard to help maintain a safe, welcoming environment at our Charlotte hotel. The role requires vigilance, presence, and a professional demeanor during overnight shifts.

You will patrol interiors and perimeters, monitor security systems, respond to emergencies, assist guests, and coordinate with team members to prevent issues and protect guests and property.

Qualifications

• Dependable and reliable—someone we can count on when coverage is needed.
• Observant and alert—you notice details others may overlook.
• Calm under pressure—handle unexpected situations without losing composure.
• Guest-focused—security and hospitality go hand in hand.
• Professional and respectful—treat everyone with courtesy.
• A strong communicator—clearly share information with guests and staff.
• A team player—willing to pitch in and help coworkers.
• Adaptable—learn hotel procedures and respond to changing situations.
• Safety-minded—serious about hazards and security concerns.

Responsibilities

• Conduct regular foot patrols throughout the hotel's interior and perimeter.
• Stay alert for potential security risks, safety hazards, suspicious activity, or undesirable conditions.
• Monitor hotel areas and security systems for unusual or concerning activity.
• Respond promptly to security telephone and safety hotline calls based on priority.
• Communicate clearly with supervisors and team members using two-way radios.
• Respond to emergencies such as fire, safety hazards, disturbances, and threats to guests, associates, or property.
• Maintain order while handling challenging situations with a calm, rational, and professional approach.
• Assist guests with security-related concerns, including door lock issues when needed.
• Observe individuals entering, exiting, or loitering around the property and report suspicious activity appropriately.
• Become familiar with the hotel layout, function spaces, life-safety systems, alarm pull stations, fire extinguishers, and sprinkler locations.
• Promote safe work practices throughout the hotel.
• Support hotel associates and other departments when needed.
• Maintain professionalism, courtesy, and respect in every guest and associate interaction.
• Complete other security-related duties as assigned.

Skills

Dependable

Observant

Calm under pressure

Guest-focused

Professional

Clear communication

Team player

Adaptable

Safety-minded

Job description

Crescent Hotels & Resorts is seeking an On-call Security Guard to help maintain a safe, welcoming environment at our Charlotte hotel. The role requires vigilance, presence, and a professional demeanor during overnight shifts.

You will patrol interiors and perimeters, monitor security systems, respond to emergencies, assist guests, and coordinate with team members to prevent issues and protect guests and property.