On-Call Hospital Switchboard Operator (PRN)

Iaw, Inc.; Salem (VA); Hybrid; USD 22,000 - 30,000; Part time

Job summary

Innovation At Work, Inc. (IAW) is seeking reliable and professional PRN/On-call Switchboard Operators to support staffing shortages at the Salem VA Medical Center in Salem, Virginia, without a guaranteed schedule.

This role handles answering and routing incoming calls, assisting callers, operating multi-line telephone systems, and supporting overhead paging for hospital staff, patients, visitors and emergency personnel.

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in a switchboard, call center, healthcare communications, customer service, or related environment.
• Strong communication and telephone etiquette skills.
• Ability to handle multiple calls and tasks simultaneously.
• Professionalism during emergency or high-volume situations.
• Strong attendance and reliability required.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer and route incoming calls.
• Assist callers and provide information.
• Operate multi-line telephone systems.
• Support overhead paging functions.
• Maintain professional communication for staff, patients, visitors, and emergency personnel.
• Support morning and evening shifts; rotational weekend and holiday coverage.

Skills

Strong communication

Telephone etiquette

Multitasking

Professionalism

Customer service

Attention to detail

Independent work

Education

High school diploma or GED

Tools

Multi-line telephone systems

Overhead paging systems

Data entry software

Job description

Innovation At Work, Inc. (IAW) is seeking reliable and professional PRN/On-call Switchboard Operators to support staffing shortages at the Salem VA Medical Center in Salem, Virginia, without a guaranteed schedule.

This role handles answering and routing incoming calls, assisting callers, operating multi-line telephone systems, and supporting overhead paging for hospital staff, patients, visitors and emergency personnel.