On Call Generalist & Specialty Event Services Technician - New York

Pinnacle Live; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an On Call Generalist & Specialty Event Services Technician to elevate live event experiences. This role involves assisting with the setup and operation of AV technology in various hospitality environments, ensuring exceptional customer service and seamless operations. You will be part of a collaborative team dedicated to delivering high-quality service, where your technical skills and attention to detail will shine. If you're passionate about live events and thrive in dynamic settings, this opportunity is perfect for you!

Qualifications

• Strong technical aptitude and good working knowledge of computer systems.
• Excellent verbal and written communication skills are essential.
• Commitment to best-in-class customer service for all stakeholders.

Responsibilities

• Assist with setup, operation, and strike of AV technology at events.
• Provide clear instructions to clients on equipment operation.
• Maintain accurate event information and ensure equipment security.

Skills

Technical Aptitude

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service

Education

High School Graduate or equivalent

Prior exposure to audio visual and/or hospitality industry

Tools

Computer Hardware

Computer Software

Networking

Job description

On Call Generalist & Specialty Event Services Technician - New York

Join to apply for the On Call Generalist & Specialty Event Services Technician - New York role at Pinnacle Live

On Call Generalist & Specialty Event Services Technician - New York

Join to apply for the On Call Generalist & Specialty Event Services Technician - New York role at Pinnacle Live

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Description

On Call Event Services Technician

$30-95/hr

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.
  
  

Education & Experience

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)
  
  

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance
  
  

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Events Services

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