Facilities Communications Technician-Engineering Support Services-Mount Sinai Hospital-Full Tim[...]

Mount Sinai Medical Center; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Facilities Communications Technician, where you will play a crucial role in maintaining operational excellence. This position involves monitoring critical facility systems, responding to urgent issues, and ensuring seamless communication among staff. You will be part of a dynamic team dedicated to delivering exceptional patient care and safety. With a focus on collaboration and continuous improvement, this role offers a unique opportunity to contribute to a respected institution at the forefront of healthcare innovation. If you are passionate about service and technology, we invite you to be part of our mission.

Qualifications

• 2+ years of customer service experience required.
• Associates Degree preferred or equivalent work experience.

Responsibilities

• Manages work order flow and escalates issues to management.
• Coordinates emergency response and monitors facility communications.
• Operates various building management software systems.

Skills

Customer Service

Building Management Systems

Communication Skills

Emergency Response Coordination

Education

High School Diploma/GED

Associate's Degree

Tools

Windows Office

Johnson Controls MetaSys

Seamens Apogee

TeamOps

Job description

Description

Facilities Communications Technician-Mount Sinai Hospital

The Facilities Communication Technician monitors all Building Management System, Pneumatic Tube System, Vertical Transportation Control Systems, BSL3 Laboratory Systems, Facility Communication Systems, Work Order Control System and other facility related systems.

Responds to complaints throughout the Medical Center. Adjusts temperature and fan controls utilizing the various Building Automation Systems. Notifies the appropriate Management of any safety issues concerning equipment malfunctions, (e.g. elevator entrapments, leaks, all urgent patient care issues,etc.). S/he monitors the radio communications of the facility personnel and assist Management in the total coordination of work and emergency operations.

Responsibilities

• Receives communications from various customers, generate work orders from information received, transmit work orders to the appropriate personnel to remedy concerns, escalate concerns to Management when appropriate and manages Work Order Flow.
• Manages all TeamOps transactions and make corrections when appropriate.
• Reports all Laboratory emergencies to appropriate personnel via Urgent Call log.
• Tracks Funded Project labor and material charges.
• Generates various reports from systems under their control.
• Supervises task assignments for maintenance personnel assigned to Work Control.
• Operates a variety of computer software such as Windows Office, Johnson Controls MetaSys, Seamens Apogee, and other BMS systems software, TeamOps, etc.
• Generates special Life Safety and Environment of Care Work orders to track deficiencies.
• Coordinates emergency response of Facility personnel and contact additional personnel.
• Monitors elevator operation including entrapment status and coordinate Elevator Service Technicians efforts.
• Directs Pneumatic Tube System alarms to appropriate repair personnel.
• Directs Nurse Call System problems to appropriate staff personnel.
• Serves as a Point-of-Contact for internal and external Fire Safety personnel.
• Coordinates the efforts with outside contractors during off hours.
• Performs other related duties.

Qualifications

Requirements:

• HS/GED; Associates Degree is preferred and/or equivalent work experience.
• 2+ years of customer service desk experience or other customer service-related experience.

Licensing and Certification Requirements (if applicable)

None

Collective bargaining unit: SEIU 1199-MSH

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $29.86 - $32.33 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 at Mount Sinai Hospital, 301 - Engineering Support Svcs - MSH, Mount Sinai Hospital

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $29.8608 - $32.3341 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.