On-call Front Desk | Cosmopolitan on the Park

Columbia-Hospitality; Portland (OR); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Hourly pay $25/hr

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

401K

HSA/FSA plans

Referral bonus

Discounted lodging

Job summary

Columbia Hospitality, Inc. is seeking an On-Call Front Desk/Concierge for Cosmopolitan on the Park.

You will command the front desk, engage with guests, and coordinate amenity space, deliveries, and security, while leveraging your project management and communication skills to foster strong community relationships. This on-call role offers flexible shifts and a robust benefits package, including medical, dental, vision, and 401K, with opportunities to grow within a values-driven company that

Qualifications

• Flexible schedule required, including last-minute shift coverage.
• Available to work all shift schedules (Day, Afternoon, Overnight).
• Prior customer service experience preferred.
• Fluent reading/writing/speaking English is required.
• Proficiency with Microsoft Word and Excel preferred.

Responsibilities

• Maintain up-to-date information on events in the region.
• Know residents' and guests' preferences and communicate them to the team.
• Answer the phone in a pleasant, professional manner within three rings.
• Coordinate requests and reservations through the property intranet system.
• Communicate updates to team members and management in a timely manner.
• Ensure building safety and security procedures are followed at all times.
• Document shift details for continuity in logs/reports.
• Maintain contact with local police and alarm monitoring services as needed.
• Limit access to private residences and common areas for unwelcomed visitors.

Skills

Customer service

English fluency

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

On-Call Front Desk | Cosmopolitan on the Park

This On-call Concierge position will support Cosmopolitan on the Park, as needed. As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Rate: $25.00 /hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Maintains up to date information of events, both current and future, occurring in region
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• Coordinates requests, comments and reservations through property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Ensures proper building safety and security measures are followed at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
• Responds to all emails within 24 hours

What You Bring

• Must have flexible schedule, with ability to fill last minute shift requests
• Must be available to work all shift schedules (Day, Afternoon, Overnight)
• Previous experience in customer service roles preferred
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
• Proficiency in Microsoft Office applications, especially Word and Excel preferred

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.