On Call Front Desk Agent

Four Seasons Hotels and Resorts; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Complimentary room nights

Complimentary meals during shifts

Uniforms and dry cleaning

Medical, Dental, Vision coverage

Parking and SEPTA access

City Fitness membership

Job summary

Four Seasons Hotel Philadelphia is seeking an On Call Front Desk Agent to join our Front Office team. You will create exceptional first and last impressions for our guests by delivering a seamless arrival and departure experience, serving as a key contact throughout each guest’s stay, and responding to requests with personalized service.

This on-call role reports to the Front Desk Manager and requires at least one year of luxury hospitality experience, excellent interpersonal skills, and a

Qualifications

• At least one year of experience in a luxury hotel, hospitality, or guest service environment.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Ability to remain professional and composed in a fast-paced environment.

Responsibilities

• Welcome guests and provide a warm, professional check-in and check-out experience.
• Deliver personalized service by anticipating guest needs and recognizing guest preferences.
• Respond promptly and accurately to guest inquiries, requests, and concerns in person and by phone.
• Provide information regarding hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns with professionalism and a focus on guest satisfaction.
• Coordinate with other hotel departments to ensure a seamless guest experience.
• Maintain accurate guest records and process reservations, room assignments, and payments.
• Uphold Four Seasons service standards and contribute to a positive and collaborative team environment.

Skills

Hospitality experience

Interpersonal skills

Communication skills

Customer service

Professional demeanor

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role

Four Seasons Hotel Philadelphia is seeking a On Call Front Desk Agent to join our Front Office team. In this role, you will create exceptional first and last impressions for our guests by delivering a seamless arrival and departure experience. You will serve as a key point of contact throughout each guest’s stay, responding to requests, anticipating needs, and providing personalized service that reflects Four Seasons’ renowned hospitality standards. This position reports to the Front Desk Manager.

What You Will Do

• Welcome guests and provide a warm, professional check-in and check-out experience.
• Deliver personalized service by anticipating guest needs and recognizing guest preferences.
• Respond promptly and accurately to guest inquiries, requests, and concerns in person and by phone.
• Provide information regarding hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns with professionalism and a focus on guest satisfaction.
• Coordinate with other hotel departments to ensure a seamless guest experience.
• Maintain accurate guest records and process reservations, room assignments, and payments.
• Uphold Four Seasons service standards and contribute to a positive and collaborative team environment.

What You Bring

• At least one year of experience in a luxury hotel, hospitality, or guest service environment.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Ability to remain professional and composed in a fast-paced environment.
• Guest-centric mindset with an understanding of the importance of personalized service.
• Current work authorization in the United States.

What We Offer

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities within Culinary
• Complimentary room nights at Four Seasons properties worldwide
• Complimentary meals during shifts
• Uniforms and dry cleaning provided

Discounted

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Schedule & Hours

• This is an on-call position and hours may include mornings, evenings, weekends, and holidays based on business needs

Candidates must have valid work authorization for the U.S.

_ Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. _

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf