On-Call Event Guest Experience Specialist

ASM Global; Florida; Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Legends Global is seeking an on-call Guest Experience Coordinator for Broward Convention Center. You will help ensure a safe, welcoming, and memorable guest experience during events, with irregular hours including evenings, weekends, and holidays.

You will assist with event operations, guest interactions, and logistical support as needed. As the primary guest contact, you will support event operations, assist with crowd management, and coordinate ADA accommodations.

Qualifikationen

• High School Diploma or GED.
• 1-3 years of related work experience.
• Experience in fast-paced environments; multitasking and problem-solving.

Aufgaben

• Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.
• Serve as a primary point of contact for guests during events.
• Support crowd management and guest flow during high-traffic times.
• Assist with ADA accommodations and Sunflower Room services.
• Respond promptly to guest inquiries and resolve concerns.
• Communicate with guests and team members via phone, email, and in person.
• Maintain readiness to be called in for support during peak event times.
• Perform other duties as assigned.

Kenntnisse

Customer service

Verbal communication

Written communication

Organization

Multitasking

Professionalism

English proficiency

Ausbildung

High School Diploma or GED

Equivalent education/experience

Tools

Microsoft Office Suite

Outlook

Excel

Jobbeschreibung

Legends Global is seeking an on-call Guest Experience Coordinator for Broward Convention Center. You will help ensure a safe, welcoming, and memorable guest experience during events, with irregular hours including evenings, weekends, and holidays.

You will assist with event operations, guest interactions, and logistical support as needed. As the primary guest contact, you will support event operations, assist with crowd management, and coordinate ADA accommodations.