On-Call Event Concierge: Orchestrate Memorable Meetings

Omni Hotels & Resorts; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Nashville Hotel is seeking an onsite Convention Services liaison to coordinate with Catering Managers and operational departments. This role serves as the day-of coordinator for in-house groups, ensuring seamless events and memorable guest experiences.

You will communicate with planning teams, manage multiple requests, and use Delphi software to generate necessary documents. A high school diploma is required, with a college degree preferred; catering/meeting-planning experience is a plus.

Qualifications

• High school education required; college degree preferred.
• Experience in catering, convention services or meeting planning preferred.
• Excellent verbal and written English communication.
• Ability to input information accurately into computer systems.
• Strong organizational skills and multitasking in a fast-paced environment.
• Ability to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Serve as onsite liaison between Meeting Planner and hotel departments.
• Coordinate with Catering Managers to ensure seamless events.
• Attend pre-convention and daily meetings as needed.
• Manage event details, schedules, and guest requests.
• Proactively resolve issues to ensure guest satisfaction.
• Utilize Delphi for generating documents as needed.
• Maintain knowledge of hotel meeting space and group dynamics.
• Assist with day-to-day event coordination and post-event follow-up.

Skills

Customer service

Communication

Multitasking

Problem solving

Time management

Team coordination

Education

High school diploma

College degree preferred

Tools

Delphi

Job description

Omni Nashville Hotel is seeking an onsite Convention Services liaison to coordinate with Catering Managers and operational departments. This role serves as the day-of coordinator for in-house groups, ensuring seamless events and memorable guest experiences.

You will communicate with planning teams, manage multiple requests, and use Delphi software to generate necessary documents. A high school diploma is required, with a college degree preferred; catering/meeting-planning experience is a plus.