On Call Door Greeter

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee meals

Uniforms & dry cleaning

Job summary

Four Seasons Hotel Philadelphia is seeking a Greeter to join our Security team. This role focuses on creating a welcoming, organized arrival experience for our guests, managing guest flow, and verifying reservations.

You will work with the Security and Operations teams to maintain a safe, professional environment while delivering service standards synonymous with Four Seasons. Evening/weekend availability is required for on-call shifts.

Qualifications

• Excellent interpersonal and guest service skills.
• Comfort using computers and electronic reservation systems.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and problem-solving abilities.
• Previous hospitality or customer-facing experience preferred.

Responsibilities

• Welcome guests with warmth and hospitality.
• Manage queues and organized flow during peak periods.
• Verify reservations and guest access using our system.
• Explain entry policies and venue guidelines clearly.
• Assist Security and Operations to ensure guest safety.
• Respond to guest inquiries accurately and promptly.
• Stay composed in a fast-paced environment.

Skills

Interpersonal skills

Guest service

Communication

Reservation systems

Education

Tools

Reservation systems

Computer literacy

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role

Four Seasons Hotel Philadelphia is seeking a Greeter to join our Security team. This role plays an important part in creating a welcoming, organized, and seamless arrival experience for our guests. The Greeter is responsible for managing guest flow, verifying reservations through our electronic reservation system, and ensuring entry procedures are followed during high-volume periods. This position works closely with the Security team to maintain a safe, professional, and guest-focused environment while delivering the exceptional service standards synonymous with Four Seasons.

What You Will Do

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage guest queues and maintain an organized flow during peak business periods.
• Verify reservations and guest access using an electronic reservation system.
• Communicate entry policies and venue guidelines clearly and professionally.
• Partner with Security and Operations teams to support a safe and positive guest experience.
• Respond to guest inquiries and provide accurate information regarding access and reservations.
• Remain composed and service-focused in a fast-paced, high-volume environment.

What You Bring

• Strong interpersonal and guest service skills.
• Comfort using computers and electronic reservation systems.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Excellent communication and problem-solving abilities.
• Previous experience in hospitality, guest services, security, or a similar customer-facing role is preferred.
• A professional presence, positive attitude, and commitment to exceptional service.

What We Offer

• Employee meals prepared by our culinary team
• Uniforms, dry cleaning, and alterations provided

Schedule & Hours

This is an On-Call position . Hours may include evenings, weekends, and holidays based on business needs.

As a 24/7 operation, flexibility is appreciated.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affrmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affrmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal