On Call Concierge

NRI, Inc.; Rockville (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated On-Call Concierge to deliver exceptional customer service and meet client needs on an as-needed basis. This role involves offering personalized assistance, coordinating events, and managing inquiries to ensure a seamless experience for clients. The ideal candidate will possess strong communication and problem-solving skills, along with a flexible attitude to respond to emergencies and special requests. Join a dynamic team where your contributions will directly enhance client satisfaction and service excellence.

Qualifications

• Exceptional customer service skills with a focus on client satisfaction.
• Ability to manage multiple tasks and respond quickly to client needs.

Responsibilities

• Answer and assist clients via phone, email, or messages.
• Provide information about local services and attractions.
• Resolve client issues promptly and maintain clear communication.

Skills

Customer Service

Communication

Problem Solving

Event Coordination

Education

High School Diploma

Bachelor's Degree

Job description

The On-Call Concierge provides exceptional customer service and attends to the needs of clients on an as-needed or on-call basis. The individual in this role is responsible for offering personalized services, coordinating events, managing guest inquiries, and ensuring a seamless experience for clients, regardless of the situation. The position requires a highly flexible and responsive attitude, as the concierge will be contacted during specific hours or emergencies, depending on client needs.

Responsibilities:

• Answer phone calls, emails, or messages from clients seeking assistance.
• Provide information about local services, attractions, dining options, and entertainment based on client needs.
• Address and resolve client issues or concerns in a timely and professional manner.
• Maintain clear and regular communication with clients to ensure all requests are handled.
• Provide updates on ongoing requests or activities, ensuring a high level of satisfaction.
• Receiving, storing, organizing, and ensuring the safe delivery of packages or special items to clients.
• Be prepared to respond quickly , offering immediate assistance when necessary.