On-Call Concierge

Capitol Concierge Inc.; McLean (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for flexible and reliable On-Call Concierges who thrive in fast-paced environments. This role involves providing exceptional customer service, maintaining lobby standards, and managing emergency shifts. Ideal candidates will possess strong communication and problem-solving skills, ensuring a positive experience for guests and residents alike. Join a team that values adaptability and teamwork, and enjoy the benefits of a supportive workplace that offers both full-time and part-time opportunities. If you're ready to make a difference in the hospitality industry, this is the perfect role for you.

Benefits

PTO

Life insurance

Healthcare

401(k)

Sick leave

Qualifications

• 3+ years in Hospitality or Customer Service preferred.
• High School diploma required; Bachelor’s degree preferred.

Responsibilities

• Maintain excellent customer service standards.
• Ensure cleanliness and organization of lobby and front desk.
• Handle resident requests and emergencies.

Skills

Strong communication skills

Problem-solving skills

Customer service skills

Organizational skills

Detail-oriented

Ability to multi-task

Team player

Proficient in Microsoft Office

Building management software

Education

High School diploma

Bachelor’s degree

Job description

Join to apply for the On-Call Concierge role at Capitol Concierge Inc.

Job Details

We are seeking flexible and reliable On-Call Concierges to join our team. This role is ideal for individuals who can work on short notice and are available to pick up at least one shift per week. Shifts include daytime, evening, overnight, and weekend hours. The On-Call Concierge will provide exceptional service during emergency shifts, covering staff who are no longer able to fulfill their shift. Strong communication, problem-solving, and customer service skills are essential. If you thrive in a fast-paced environment and enjoy adapting to different situations, we encourage you to apply!

As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. Your responsibilities include maintaining the lobby, entryways, and front desk, signing for deliveries, accepting service requests, and handling emergencies and resident concerns.

Responsibilities

• Maintain excellent customer service standards
• Ensure cleanliness and organization of lobby, entryways, and front desk
• Perform housekeeping tasks such as dusting and cleaning glass doors
• Manage community refreshment areas
• Answer phones, provide information, and take messages
• Inspect community areas for trash and lighting
• Sign for and distribute packages
• Log service requests and ensure security of apartment keys
• Monitor visitor parking and issue passes
• Handle resident requests like dry cleaning and noise complaints
• Contact emergency services when needed
• Other duties as assigned

Qualifications

Education: High School diploma required; Bachelor’s degree preferred.

Experience: 3+ years in Hospitality or Customer Service preferred.

Skills

• Strong communication and analytical skills
• Organized, detail-oriented, and able to multi-task
• Team player with the ability to work independently
• Tactful and diplomatic
• Proficient in Microsoft Office and building management software

Dress Code

Polished, pressed, and clean attire: Black suit, white shirt, conservative tie, and dress shoes.

Benefits

Full-time employees enjoy PTO, life insurance, healthcare, 401(k), and other benefits. Part-time employees receive sick leave and 401(k).

Additional Information

We are an equal opportunity employer. Seniority level: Mid-Senior. Employment type: Full-time. Industry: Hospitality.