On-Call Community Reception Specialist

Native-American-Youth-and-Family-Center-; Portland (OR); On-site; USD 34,000 - 43,000; Part time

Job summary

NAYA Family Center in Portland, OR seeks a dependable Community Reception Coordinator in an on-call capacity to support front office when regular coverage is unavailable. You’ll greet visitors, answer a high-volume multi-line phone system, respond to inquiries, and assist with mail, packages, and conference room bookings.

This role emphasizes compassionate communication and cultural responsiveness, with a pay rate of $25.00 per hour and reporting to the Community Reception Manager.

Qualifications

• High school diploma or equivalent; an Associate’s degree is preferred.
• At least three years of customer service and front desk experience.
• Excellent interpersonal, organizational, verbal, and written communication skills.
• Ability to work independently and as part of a team.
• Comfort with computers; Excel, databases, and email.
• CPR, First Aid, AED, and Non-Violent Crisis Prevention certifications or ability to obtain.

Responsibilities

• Welcome staff, clients, community members, and visitors with warmth, respect, and professionalism.
• Provide accurate information and connect visitors with appropriate staff and services.
• Handle a high-volume, multi-line telephone system with care.
• Provide responsive communication via phone, email, and in person.
• Monitor and assist with conference room reservations.
• Process incoming and outgoing mail and packages.
• Maintain office logs and records, including vehicle check-out logs.
• Follow safety procedures and contribute to a safe, inclusive environment.
• Maintain confidentiality and represent NAYA at community events.
• Participate in cross-departmental projects and trainings as needed.
• Support other front office and organizational needs as assigned by the Community Reception Manager.

Skills

Customer service

Administrative support

Phone handling

Interpersonal skills

Excel

Database management

Email

Education

High school diploma

Associate's degree preferred

Tools

Word processing

Email client

Job description

NAYA Family Center in Portland, OR seeks a dependable Community Reception Coordinator in an on-call capacity to support front office when regular coverage is unavailable. You’ll greet visitors, answer a high-volume multi-line phone system, respond to inquiries, and assist with mail, packages, and conference room bookings.

This role emphasizes compassionate communication and cultural responsiveness, with a pay rate of $25.00 per hour and reporting to the Community Reception Manager.