On-Call Banquets Server

Highgate; Long Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Banquet Server responsible for setting up and serving food and beverages at events. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment. Ideal candidates will have a high school diploma and a service-oriented approach, ensuring guest satisfaction throughout events.

Qualifications

• Hotel or related experience is a plus.
• Flexibility to work long hours as needed.
• Ability to exert up to 50 pounds of force occasionally.

Responsibilities

• Set up and serve food and beverages at banquet functions.
• Address guest concerns and ensure satisfaction.
• Clean and reset banquet space after events.

Skills

Effective listening

Problem-solving

Multitasking

Service-oriented

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. With an executive team comprising some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach caters to both business and leisure travelers. This 474-room hotel features 37,000 square feet of meeting space, 31 suites, and a scenic garden terrace ideal for weddings. Its central location offers walking access to the Aquarium of the Pacific, the Catalina Express, and is just two miles from the Queen Mary.

Overview

The Banquet Server is responsible for setting up and serving food and beverages at banquet functions according to hotel standards.

Responsibilities

1. Perform preparatory tasks and side work to ensure prompt and efficient service.
2. Read the Banquet Event Order (BEO) and familiarize with the menu for each function.
3. Serve guests in a friendly, courteous, and professional manner according to hotel standards.
4. Address guest concerns, complaints, and accidents, communicating with management as needed.
5. Set all tables according to hotel standards.
6. Maintain a neat and stocked banquet storeroom with necessary supplies.
7. Clean and reset banquet space after events, ensuring equipment and supplies are stored properly.
8. Prepare rooms in accordance with BEO and meal functions.
9. Follow all money handling procedures during service.
10. Know menu items and provide accurate descriptions to guests.
11. Ensure guest satisfaction throughout the event.
12. Perform additional duties as assigned by management.
13. This is an on-call position.

Qualifications

• High School diploma or equivalent preferred; hotel or related experience is a plus.
• Flexibility to work long hours as needed.
• Ability to exert up to 50 pounds of force occasionally, and 20 pounds frequently or constantly.
• Ability to stand throughout the shift.
• Effective listening, understanding, and clarification skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Attentive, friendly, courteous, and service-oriented approach with guests and colleagues.
• Problem-solving skills, including anticipating and addressing issues proactively.
• Initiative to anticipate guest and operational needs.