On-Call Banquet Server — Elevate Guest Experience

HEI Hotels & Resorts; Austin (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Paid time off

401(k)

Medical and Dental programs

EyeMed Vision

Vacation, Sick and Holiday programs

Pet insurance

Disability insurance

401(k) matching

Job summary

HEI Hotels & Resorts is seeking a Banquet Server at the Doubletree by Hilton Austin to assist the Banquet Manager in serving guests and ensuring a positive experience during events.

Experience in hotel hospitality and a strong team mindset are valued, with opportunities to contribute to a professional, recognition-driven work culture and access to comprehensive benefits after the introductory period.

Qualifications

• Hotel experience preferred.
• Must be willing to "pitch-in" and help co-workers with their duties and be a team player.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis during the shift; operate beverage equipment as needed.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills; adapt communication style for different audiences.

Responsibilities

• Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet; promptly remove dishes as guests complete each course.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor's specifications for the next function.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Job description

HEI Hotels & Resorts is seeking a Banquet Server at the Doubletree by Hilton Austin to assist the Banquet Manager in serving guests and ensuring a positive experience during events.

Experience in hotel hospitality and a strong team mindset are valued, with opportunities to contribute to a professional, recognition-driven work culture and access to comprehensive benefits after the introductory period.