On-Call Banquet Server 7i

The New Orleans Tribune; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

The New Orleans Tribune in New Orleans, LA seeks a courteous banquet server to support events with guests and colleagues. You will read Banquet Event Orders, coordinate with kitchen and service staff, and maintain a neat banquet area while adhering to brand standards.

You must have a high school diploma or equivalent, alcohol awareness certification, and be able to work well under pressure. The role rewards a service-oriented mindset and strong teamwork in fast-paced settings.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Alcohol awareness certification required; state regulations.
• Able to convey information clearly; work well under pressure.
• Excellent listening and problem-solving skills.
• Ability to read banquet orders and menus accurately.
• Friendly, service-oriented demeanor; team player.

Responsibilities

• Approach guests in a friendly, service-oriented manner.
• Maintain attendance per brand standards and schedule as required.
• Wear proper uniform and name tag following brand standards.
• Comply with safety, alcohol awareness, and other certifications.
• Read Banquet Event Orders and be familiar with assigned menus.
• Serve guests according to hotel standards in a courteous, professional manner.
• Respond to guest problems and refer to management as needed.
• Maintain banquet storeroom neat and stocked with supplies.
• Clear banquet space after functions and restock equipment.
• Attend required meetings and follow hotel policies.

Skills

Customer service

Communication

BEO reading

Teamwork

Stress management

Attention to detail

Basic math

Alcohol awareness

Education

High School diploma or equivalent

Alcohol Awareness Certification

Job description

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the hotel’s needs.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for the position, including Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure guests are served promptly and efficiently.
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
• Serve guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents; Refer to management if necessary.
• Be informed of all current hotel policies.
• Be familiar with fire exits, fire extinguisher locations, and safety rules.
• Maintain the banquet storeroom in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clear banquet space after completing functions and ensure all equipment and supplies are stored and restocked properly.
• Employees must always be attentive, friendly, helpful, and courteous to guests, managers, and all of their fellow employees.
• Be familiar with the organization of the hotel and know the function of each department.
• Handle items for “Lost and Found” according to the standards.
• Perform other tasks/jobs as assigned by supervisor or manager.
• Attend meetings as required by management.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.