On Call - Banquet Server

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible on-call shifts

Hospitality industry experience

Team environment

Job summary

Crescent Hotels & Resorts in Charlotte, NC is seeking an On-Call Banquet Server to help deliver memorable events. You’ll set up banquet spaces, assist with service, and welcome guests with a friendly, professional presence to ensure every function runs smoothly.

This role rewards energetic, dependable team players who communicate well, stay calm under pressure, and pay attention to detail, helping weddings, corporate meetings, and other events feel seamless and special.

Qualifications

• Basic knowledge of food and beverage preparation and service standards.
• Guest relations and etiquette.
• Appropriate table settings and serviceware; ability to promote menu items.

Responsibilities

• Set up banquet rooms according to event and supervisor specifications.
• Prepare tables with linens, serviceware, glassware, and other items.
• Attend pre-event roll call meetings to learn important details about each function.
• Understand guest expectations, hotel expectations, event timelines, and service requirements before each event.
• Welcome guests with a friendly, professional attitude.
• Respond to guest questions and requests promptly and courteously.
• Serve food and beverages according to the event's service plan and supervisor direction.
• Maintain consistency in service throughout the event.
• Reset banquet rooms after events according to supervisor specifications.

Skills

Friendly and welcoming

Energetic and dependable

Professional

Team player

Detail-oriented

Guest-focused

Adaptable

Calm under pressure

Good communicator

Ready to learn

Tools

Hospitality knowledge

Job description

Description

Create the Moment. Serve with Purpose. Make Every Event Special.

Some of the best hotel memories happen in a banquet room.

A celebration.
A wedding.
A business meeting.
A special dinner.
A milestone worth remembering.

As an On-Call Banquet Server , you'll help create the experience that guests remember long after the event is over.

We're looking for energetic, professional, and guest-focused individuals who enjoy working in a fast-paced environment and take pride in making sure every event looks great and runs smoothly.

If you enjoy people, teamwork, hospitality, and being part of something special , this could be the perfect opportunity for you.

What You'll Do

• Set up banquet rooms according to event and supervisor specifications.
• Prepare tables with linens, serviceware, glassware, and other required items.
• Attend pre-event roll call meetings to learn important details about each function.
• Understand guest expectations, hotel expectations, event timelines, and service requirements before each event.
• Welcome guests with a friendly, professional, and sincere attitude.
• Respond to guest questions and requests promptly and courteously.
• Serve food and beverages according to the event's service plan and supervisor direction.
• Maintain consistency in food and beverage service throughout the event.
• Promptly clear dishes as guests complete each course or when the meal or function concludes.
• Replenish beverages as needed.
• Check with guests to ensure they are satisfied with their experience.
• Follow all applicable requirements when serving alcoholic beverages.
• Maintain a professional and welcoming presence throughout the event.
• Reset banquet rooms after events according to supervisor specifications.
• Help prepare the space for the next function.
• Work closely with other banquet and hotel team members to keep events running smoothly.
• Perform other job-related duties as assigned.

The source description emphasizes event setup, pre-event communication, guest service, food and beverage service, beverage replenishment, room resets, and compliance with requirements for alcoholic beverage service. Banquet Server

What We're Looking For

We're looking for someone who is:

• Friendly and welcoming — you enjoy making guests feel comfortable.
• Energetic and dependable — you understand that successful events require people who show up ready to work.
• Professional — you take pride in how you present yourself and represent the hotel.
• A team player — you're willing to jump in and help coworkers wherever needed.
• Detail-oriented — you notice when a table, place setting, or guest need requires attention.
• Guest-focused — you genuinely care about creating a positive experience.
• Adaptable — every event is different, and you're comfortable adjusting to changing needs.
• Calm under pressure — you can keep moving when the room gets busy.
• A good communicator — you can listen, understand instructions, and communicate with guests and teammates.
• Ready to learn — you're willing to learn menu items, service standards, table settings, and hotel procedures.

The position requires basic knowledge of food and beverage preparation and service standards, guest relations and etiquette, appropriate table settings and serviceware, and the ability to remember and promote menu items. Banquet Server

Why Join Our Banquet Team?

Because every event is different—and you get to be part of all of them.

One shift might be a beautiful wedding.

Another could be a corporate meeting.

Another could be a celebration with a room full of people enjoying an important moment together.

Your job is to help make sure the experience feels seamless, welcoming, and special.

And because this is an on-call opportunity , it can be a great way to pick up additional shifts while gaining valuable hospitality and event experience.

The Kind of Person Who Thrives Here

You might be the perfect fit if you're the person who:

Can walk into a busy room and immediately see what needs to be done.

Enjoys working around people and meeting new guests.

Takes pride in a beautifully set table.

Can carry a tray or service items while navigating a busy event space.

Doesn't wait to be asked when you see a teammate who needs help.

Can keep a smile on your face during a long event.

Understands that the little details can make a big difference.

Likes the energy of weddings, celebrations, meetings, and special events.

The role requires the ability to transport up to 30 pounds through a crowded room continuously during the shift and to operate beverage equipment such as a coffee maker. Banquet Server

More Than Serving—You're Creating an Experience.

Guests may not remember every detail of the menu.

They may not remember who set the tables.

But they will remember how they felt.

A warm greeting.

A server who noticed they needed something before they had to ask.

A team that worked together seamlessly.

That's hospitality.

Our banquet team plays an important role in making those moments happen. Every associate is expected to treat guests and coworkers with courtesy and respect while maintaining professional standards for appearance, punctuality, attendance, teamwork, and adaptability. Banquet Server

Ready to Be Part of Something Special?

If you're looking for flexible on-call work, enjoy interacting with people, and want to be part of a team that helps create memorable events, we'd love to meet you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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