On Call Banquet Server

Hotel Yountville; Buffalo (NY); On-site; USD 14,000 - 17,000; Part time

Job summary

Hyatt Regency Buffalo / Hotel and Conference Center in Buffalo, NY, is seeking a part-time guest services associate. You will review BEOs, assist with setup, and ensure quality service during events, including beverage preparation and guest interaction.

This role requires flexibility for nights, weekends, and holidays, with a focus on teamwork and delivering excellent guest experiences in a fast-paced environment.

Qualifications

• Customer service focus with strong communication.
• Work ethic and self-initiative.
• Ability to work under pressure.
• Flexible schedule including nights/weekends/holidays.
• Team player with guest-focused mindset.

Responsibilities

• Review BEOs for menu details, room setup, food, beverage and A/V needs.
• Assist the setup staff in table, buffet, and bar setup.
• Check quality and presentation of food before serving.
• Prepare and serve beverages for functions.
• Provide prompt and professional service to all guests.
• Communicate with Kitchen updating on any changes.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Attention to detail

Job description

Let Hyatt Regency Buffalo / Hotel and Conference Center be your destination in upstate New York for work or leisure travel. Take advantage of our hotel's design-forward rooms, on-site dining and wellness amenities. A stay at our downtown Buffalo locale puts you in walking distance to the waterfront, KeyBank Center and Shea's Buffalo Theatre, while also placing you a short drive from the spectacular Niagara Falls.

Job Description

What you will be doing

• Review BEO's for menu details, room setup, food, beverage and audio visual needs.
• Assist the set up staff in table set up, buffet set up, bar set up, etc.
• Check quality and presentation of food before serving.
• Prepare and serve beverages for the function.
• Provide prompt and professional service to all guests.
• Communicate with Kitchen keeping update on any changes.

Hourly Pay: $10.70

Location

Requirements

What we are looking for

• Customer service focused, excellent communication skills, both verbal and written, likes to communicate with guests and associates.
• High work ethic and self-initiative
• Ability to work in high pressure situations
• Flexible to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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