On-Call Banquet Server

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

401(k) matching

HSA plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance

Free Parking

Colleague meals

Referral bonus

Job summary

The Maybourne Beverly Hills in Beverly Hills, CA seeks an experienced Banquet Server to uphold our high service standards across guest events. You will build meaningful guest relationships through personalized service and culinary knowledge, ensuring exceptional dining experiences at every function.

Applicants should have a background in luxury hospitality, strong English communication, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• Minimum 2 years of banquet server experience.
• Experience delivering excellent customer service in a fast-paced environment.
• Professional, warm, and friendly demeanor with guests and colleagues.
• Strong organizational skills and punctuality.
• Ability to carry and balance a tray.
• Knowledge of wines, spirits and mixed drinks is a plus.
• Flexible schedule including nights, weekends and holidays.
• Ability to work well under pressure in a luxury setting.
• Proficiency in English (reading/writing/speaking).

Responsibilities

• Serve all food and beverage functions to Luxury standards.
• Accommodate guests’ dietary needs and special requests.
• Present menus and explain selections with knowledge of origin and preparation.
• Relay orders and special needs to Banquet Manager and kitchen.
• Verify orders against original request and ensure accuracy.
• Transport items promptly to tables to maintain quality.
• Assist in set-up and breakdown of tables, buffets, and stations.
• Maintain clean and organized work area; uphold food safety standards.
• Anticipate guest needs and respond promptly to concerns.

Skills

Banquet service

Customer service

Professional demeanor

Team player

English fluency

Night/weekend/holiday availability

Food & beverage knowledge

Job description

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary:

The Banquet Server ensures the Hotel’s high service standards are reached and exceeded throughout all aspects of the guests’ event experience. This guest-facing role is key for establishing meaningful relationships with guests by using a personalized approach and technical expertise to create the ultimate dining/event experience and is key to making our internal and external events a success.

Roles and Responsibilities

• Responsible for serving all food and beverage functions according to the standards set forth by the B.E.O and the Maybourne Beverly Hills;
• Accommodate any guests’ special requests involving dietary restrictions, drink preferences, timing requirements and even special occasions;
• Offer pre-determined menu selections to each table and maintain knowledge of each selection’s, origin, taste, and preparation method;
• Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen;
• Check completed kitchen orders with the guest’s original order;
• Transport items to the guest table in a timely manner to ensure proper food quality;
• Prevent and correct imperfections and blemishes found throughout work space;
• Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order;
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests;
• Ensure breakdown, clean-up and set-up of tables, buffets, and food stations.

Qualifications:

• Minimum 2 years of banquet server or related experience.
• Experience providing excellent customer service in a fast-paced environment demonstrating patience and a friendly, professional demeanor.
• A service-oriented personality; possessing a pleasant and caring manner with everyone; warm, friendly and outgoing without being overbearing.
• Exceptional organization and time management; punctual and reliable.
• Ability to carry and balance a tray.
• Display knowledge of wines, spirits and mixed drinks.
• A positive attitude and ability to work well under pressure and collaborate with colleagues; a team player.
• Willing to work flexible work schedules that include nights, weekends and holidays
• Able to perform high-quality work while unsupervised with strong attention to detail.
• Ability to work in a fast-paced work environment.
• Ability to speak, read, write and understand English, the primary language used in the workplace.
• Experience in a luxury environment is a plus.

Physical Requirements:

• Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.
• Must be able to stand and exert well-paced mobility (including standing and walking) for up to 7 hours in length.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

• Stay two steps ahead
• Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

The Maybourne Beverly Hills participates in E-Verify.