On Call Banquet Server

Sonesta Hotels; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a Banquet Server to join their dynamic team. In this engaging role, you will be responsible for delivering exceptional service to guests during banquet events, ensuring their needs are met with a warm and friendly demeanor. You will set up and maintain buffet displays, engage with guests to anticipate their preferences, and work collaboratively with your colleagues to create memorable experiences. This is a fantastic opportunity to thrive in a fast-paced environment while contributing to a culture of excellence and teamwork. If you are passionate about hospitality and enjoy making guests feel special, this position is perfect for you.

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• 1 year of food service experience required, preferably in Banquets.
• Valid permits and certificates are mandatory for this role.

Responsibilities

• Deliver and serve food and beverages to banquet guests efficiently.
• Engage with guests to understand their dietary needs and preferences.
• Maintain cleanliness and organization of work areas post-event.

Skills

Exceptional guest service

Strong communication skills

Professional appearance

Ability to follow instructions

Ability to work various shifts

Education

1 year prior food service experience

Valid Louisiana Responsible Vendor Server's Permit

Valid ServSafe Food Handler Certificate

Job description

Job Description Summary

The Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service.

Job Description

Key Job Functions

• Maintain pleasant personality and demeanor throughout the function.
• Provide food service for banquet events in accordance with Hotel & Banquet standards.
• Setup action stations, cook (i.e., simmer, brown, sauté), and serve patrons at action stations in accordance with head chef plate presentation and garnishes.
• Setup banquet buffet displays both hot and cold in allotted time.
• Maintain food levels at those displays.
• Engage guest(s) at banquets events to determine food allergies, preferences, and dietary needs. Report those needs and preferences to the proper Banquet captain(s).
• Proper coffee brewing and tea brewing techniques are expected of all banquet staff.
• Server must be familiar with seating positions for plated events as well as proper serving techniques for proper food placement at guest tables during synchronized service.
• Complete all daily side duties, post function clean up, organization, and deep cleaning of affected work areas.
• Report to all necessary pre-shift and post-shift meetings with banquet leadership.
• Report to banquet leadership for inspection of completed work responsibilities before leaving the hotel property.
• Store all banquet & hotel equipment used in an orderly and clean fashion in accordance with banquet captain, banquet assistant manager, banquet manager, and banquet director’s instruction.
• Build solid relationships with your colleagues.
• Treat colleagues with respect and dignity.
• Balance team and individual responsibilities.
• Exhibit objectivity and openness to others' views.
• Able to build morale and group commitments to goals and objectives.
• Support everyone's efforts to succeed.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver passionate & engaging service to our guests.
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone warmly with a smile.
  • Use eye and ear contact and guest’s name.
  • Establish/anticipate needs.
  • Solve and own all requests/complaints.
  • Thank everyone.

Qualifications and Skills

• Track record of delivering exceptional guest or client experience.
• Strong communication skills.
• Appropriate professional appearance and demeanor.
• Must be available for various shifts including early morning, late nights, double shifts, occasional triple shifts, occasional split shifts, weekends, holidays, and long hours.
• Understanding of basic room diagrams for station setups and seating charts for guests.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group environments to customers, clients, and/or employees of organizations that we serve.
• Valid Louisiana Responsible Vendor Server's Permit required.
• Valid ServSafe Food Handler Certificate required.

Education and/or Experience

1 year prior food service experience required, preferably in Banquets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in our work environments is typically loud or very loud. If hearing protection is needed, please identify that need prior to employment.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance.
• Health Savings Account with Company Match.
• 401(k) Retirement Plan with Company Match.
• Paid Vacation and Sick Days.
• Sonesta Hotel Discounts.
• Educational Assistance.
• Paid Parental Leave.
• Company Paid Life Insurance.
• Company Paid Short Term and Long Term Disability Insurance.
• Various Employee Perks and Discounts.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.