On-Call Access Coordinator

HealthRIGHT 360; San Francisco, California (CA, MO); On-site; USD 40,000 - 70,000; Part time

Job summary

An established industry player is seeking a dedicated and compassionate individual to join their team in San Francisco. This on-call position involves managing front desk operations, scheduling appointments, and providing exceptional customer service to clients in need. With a focus on integrated care, this role offers the chance to make a meaningful impact in the lives of those facing health challenges. Join a mission-driven team that values diversity and is committed to improving community health through compassionate care and support.

Benefits

PTO

15 Paid Holidays

Commuter Benefits

Retirement Plans

Training and Professional Development Opportunities

Qualifications

• Experience in front desk reception and customer service.
• Strong organizational and communication skills required.

Responsibilities

• Schedule appointments and manage front desk operations.
• Perform administrative tasks including data entry and billing.

Skills

Customer Service

Organizational Skills

Communication Skills

Microsoft Office

Multi-tasking

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

1563 Mission St, San Francisco, CA 94103, USA Req #1127

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

This is a union position. This is an On-Call Position.

Assist the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, insurance eligibility, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments.

Key Responsibilities

Clinic Intake Responsibilities:Schedule’s medical, dental, behavioral health, and psych appointments and directs calls throughout the agency. Checks insurance eligibility for all patients scheduled for the following day. Monitors and addresses all faxes that come in daily. Collects appointment payment and records information in our EMR. Assists with enrolling patients into HSF (Healthy San Francisco) program and MediCal. Makes follow-up calls for providers; calls to confirm “next day’s appointments”. Greets and provides superior customer service to patients, guests, clients, and vendors. Communicates clearly on the phone and accurately takes and delivers messages. Works 2-3 Saturday shifts a year.

Documentation Responsibilities: Performs general administrative tasks; filing, organizing, data entry and billing. Processes patient/client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities:Manages receipt and routing of agency mail (incoming and outgoing). Manages cash box daily reconciliation. Assists and directs callers and visitors to appropriate employees and departments. Excels working both independently and in a team-oriented environment. Orientation, training and assisting of volunteers on certain front desk responsibilities may be assigned.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Required Qualifications:

• Prior experience in front desk reception, administrative and/or customer service.
• Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure.
• Strong organizational, interpersonal, listening, speaking and written communication skills.
• Ability to assist callers and visitors in an approachable and welcoming manner.
• Ability to work effectively with all levels and types of employees, management, clients and guests.
• Ability to work cooperatively and effectively as part of a team.
• Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented.
• Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications.
• Experience working with staff and volunteers.
• Excellent attention to detail, ability to work independently and strong organizational skills.
• Commitment to working with diverse communities, including communities of color and LGBTQ+ folks, those experiencing housing insecurities or are homeless, individuals dealing with substance use, HIV/AIDS patients and persons with mental health conditions.
• High School Diploma or GED equivalent.

Desired Qualifications:

• 2 years experience working in a medical front office setting, preferably in a community clinic with medical and/or dental experience.
• Familiarity with other community agencies in the Bay Area to make appropriate referrals.
• Knowledge of Healthy SF access program and One-E-App experience (CAA Certified).
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services.
• Bilingual language capacity (Spanish/English).

Covid-19 vaccine and booster is required for this position. Exemptions are not accepted.

We will consider for employment qualified applicants with arrest and conviction records.

• 1563 Mission St, San Francisco, CA 94103, USA