Customer Service Clerk PT w/Benefits

Navy Exchange Service Command; Silverdale, Northern (WA, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits begin DAY ONE

Sick and annual leave accruals

Tax Free shopping, worldwide

Access to on-base amenities

Employee Assistance Plan (EAP)

Job summary

Navy Exchange Service Command in Silverdale, WA is seeking a Customer Service Clerk to assist customers, process Star Card applications, and handle refunds, exchanges, and price adjustments for military families. The role emphasizes accuracy, friendliness, and support for the local Naval community.

Must have military base access or be a U.S. citizen. A minimum of one year of clerical or retail experience is required, with a background check completed as part of the pre-employment process.

Qualifications

• Must pass a pre-employment criminal background check.
• 1 year of clerical office or retail sales experience.

Responsibilities

• Proactively engages with customers to determine needs.
• Assists customers with Star Card applications, account questions, balances and payments.
• Provides refunds, exchanges and price adjustments per NEX policy.
• Greets customers and processes transactions quickly and accurately.

Job description

Job Description

Job Number:

260003E3

Primary Location

United States-Washington-Silverdale

Organization

Bangor Pay Range : $17.13+DOE

Join us as our next Customer Service Clerk here inSilverdale, WAat the Navy Exchange Service Command.

MUST HAVE MILITARY BASE ACCESS OR BE A U.S. CITIZEN

Why theNavy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Silverdale, no two days will look the same.

We are an enthusiastic and driven team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day.

You can expect an unforgettable, dynamic, and competitive work environment .

This is where YOU fit in: your local Navy Exchange is in need of a personableCustomer Service Clerkto answer the call;a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

No Military Affiliation Necessary!

So, what does a typical day look like? What does it take to succeed?

• Proactively engages, connects and listens to customers by asking questions to determine customers’ needs.
• Assists customers in opening Star Card accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as available balances, credit limits, etc. Accepts Star Card payments.
• Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
• Greets and provides specialized services to customers. Performs transactions quickly efficiently and professionally.

The Qualifiers:

• Must possess the knowledge and skills necessary to perform job duties.
• Must pass a pre-employment criminal background check.
• 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

The Benefits begin DAY ONE!

• Benefits begin on DAY ONE
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
• Employee Assistance Plan (EAP)
• Includes LifeMart Discount Savings Program

GENERAL EXPERIENCE: 1-year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.