On Associate Store Leader, Shopping Leblon

On; Rio (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

On is seeking an Associate Store Leader to elevate our premium retail experience. You will own floor operations, drive operational excellence, and empower the team to deliver the brand’s WOW moments.

Reporting to the Store Leader, you will optimize workflows, coach staff on Cloud CX, manage stock, and analyze KPIs to sustain high performance. This role requires 5+ years in retail leadership and a passion for service culture.

Qualifications

• 5+ years of experience in retail leadership or premium/high-touch service environments.
• Strong problem-solving with systemic thinking to solve operational hurdles.
• Experience delivering technical or operational training and coaching.
• High emotional intelligence and ongoing professional development.
• Authentic, clear communication and cross-functional collaboration.

Responsibilities

• Own floor management and daily store operations with minimal guidance, reflecting premium standards.
• Lead and coach the team on the Cloud CX philosophy, delivering customer-centric service excellence.
• Manage stock levels according to forecasts and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and drive positive change in store performance.
• Identify skill gaps and run training sessions as a champion for development.
• Drive the store vision with trust and shared accountability.

Skills

Retail leadership

Customer-centric service

Problem-solving

Coaching and training

Emotional intelligence

Job description

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On's detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On's premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPIs and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your Story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Meet The Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.

You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.