On Associate Store Leader, Chicago

On; Chicago (IL); On-site; USD 81,000 - 85,500; Full time

Benefits offered by this job

Equity in select roles

Generous PTO

Job summary

On is seeking an Associate Store Leader in Chicago to drive operational excellence and elevate our premium brand experience. You will own floor operations, coach the team, and champion customer-centric service while translating On’s detail-oriented approach into daily practice.

You will report to the Store Leader, manage stock, analyze KPIs, and foster a culture of trust and accountability across functions.

Qualifications

• 5+ years of retail leadership or premium/high-touch service experience.
• Strong problem-solving with systemic thinking to resolve operational hurdles.
• Experience delivering technical or operational training and coaching to diverse teams.
• High emotional intelligence with reflective performance improvement.
• Clear, authentic communication to influence cross-functional partners.

Responsibilities

• Own floor management and daily store operations with minimal guidance.
• Lead and coach the team on customer-centricity and service excellence.
• Manage stock levels and communicate merchandising needs across teams.
• Analyze daily KPIs and address root causes to improve store performance.
• Identify skill gaps and run training sessions for professional development.
• Drive store vision and foster trust and shared accountability.

Skills

Leadership

Problem-solving

Facilitation/Training

Emotional intelligence

Cross-functional communication

Job description

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer‑centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards.
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer‑centricity and service excellence in every interaction.
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams.
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance.
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business‑related topics as a champion for professional development.
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability.

Your Story

• You bring 5+ years of experience in retail leadership or high‑touch service environments, specifically within premium or performance‑driven brands.
• You demonstrate advanced problem‑solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles.
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members.
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits.
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross‑functional stakeholders.

Meet The Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design‑led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

What We Offer

Typical cash compensation range for this position inclusive of base + bonus: $81,000 – $85,500. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry‑leading PTO package, and a competitive 401(k) program. Additional perks and benefits include 15 paid US vacation days, store closures on Thanksgiving and Christmas, and a plethora of product perks!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We request that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and it will in no way impact your eligibility for hire.