Associate Store Leader, Chicago

On; Chicago (IL); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Vacation days (15)

401k plan

Medical/dental/vision benefits

PTO

Job summary

On is seeking an Associate Store Leader in Chicago to drive operational excellence and engage our premium retail team. You will translate our detail-oriented, customer-centric approach into daily practice, autonomously while championing your team's successes.

Reporting to the Store Leader, you will optimize store workflows, manage stock and KPIs, and foster a culture of high performance and authentic service.

Qualifications

• 5+ years of experience in retail leadership or premium brands.
• Advanced problem-solving with systemic thinking to solve operational hurdles.
• Experienced in facilitating technical or operational training and coaching.
• High emotional intelligence with continuous learning to stretch limits.
• Strong communication and stakeholder partnering across functions.

Responsibilities

• Own floor management and daily store operations with minimal guidance to reflect On's premium standards.
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity.
• Manage stock levels according to forecasts and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and implement actionable changes.
• Identify skill gaps and facilitate training sessions as a development champion.
• Drive the store’s vision and foster trust and accountability within the team.

Skills

Retail leadership

Customer-centric

Problem-solving

Training delivery

Emotional intelligence

Cross-functional collaboration

Job description

In short
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.

In short
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.
Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership
Your mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Typical cash compensation range for this position inclusive of base + bonus: $81,000 - $85,500. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.
At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 15 paid US vacation days, store closure on Thanksgiving and Christmas and a plethora of product perks!
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.