Store Advisor, Dallas Southlake

ON.com LLC; Southlake (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium in-store fan experience. You will master the Cloud CX Premium service model and ensure every guest feels genuinely welcomed, reporting to the Store Leader and supporting the retail team to uphold premium standards and drive brand loyalty.

This role emphasizes authentic service, meticulous operations, and teamwork, with opportunities to grow within a globally positioned brand that values movement and human

Qualifications

• 1+ years in retail, hospitality, or customer-facing roles delivering quality experiences.
• Growth mindset, eager to learn, resilient and coachable when learning new products or processes.
• Reliable, accountable with consistent performance following SOPs.
• Strong communication and team-first attitude, engaging to achieve collective goals.
• Detail-oriented, premium retail requires precise execution and presentation.
• Able to work night shifts, weekends, and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning.
• Support On’s market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Skills

Customer service

Retail experience

Communication skills

Team collaboration

Job description

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your story

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends and some holidays

About the Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.