OMS Platform Reliability Lead

Veriipro; Berkeley Heights (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

Veriipro is seeking a Platform Reliability Engineer in Berkeley Heights, NJ. The role focuses on improving Order Management Systems through automation and monitoring, ensuring high platform reliability in event-driven SaaS environments.

Candidate must have a Bachelor's degree in Computer Science and over 5 years of relevant experience with tools such as GraphQL and various monitoring technologies.

Qualifications

• 5+ years of experience in OMS Technical Operations, Platform Engineering, SRE, or Production Support in high-volume environments.
• Strong experience supporting distributed integrations and observability.
• Excellent analytical and troubleshooting skills.

Responsibilities

• Design and implement automation solutions for OMS platform reliability.
• Develop automated remediation tools for synchronization failures.
• Analyze system metrics to enhance platform stability and performance.

Skills

Order Management Systems (OMS)

GraphQL

REST APIs

Java

Scripting

Monitoring Tools (Splunk, Datadog, ELK Stack)

ITIL Processes

Git

Education

Bachelor’s degree in Computer Science or related field

Tools

Splunk

Datadog

ELK Stack

New Relic

Job description

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 5+ years of experience in OMS Technical Operations, Platform Engineering, Site Reliability Engineering (SRE), or Production Support within high-volume, event-driven SaaS environments.
• Strong experience supporting Order Management Systems (OMS) and distributed integrations.
• Advanced knowledge of GraphQL queries, mutations, aliases, fragments, and variables.
• Strong understanding of REST APIs, JSON, and event-driven architectures (Pub/Sub, Kafka, Event Grid, or similar).
• Hands‑on experience with observability and monitoring tools such as Splunk, Datadog, ELK Stack, or New Relic.
• Strong experience with Git, version control, and deployment processes.
• Proficiency in reading, debugging, and troubleshooting Java-based applications and custom extensions.
• Strong understanding of ITIL processes with an SRE mindset focused on automation and operational excellence.
• Excellent analytical, troubleshooting, and communication skills.

Roles & Responsibilities

Platform Reliability & Automation

• Design and implement automation solutions to improve OMS platform reliability and reduce manual intervention.
• Develop automated order remediation and recovery mechanisms for synchronization failures across integrated systems.
• Build tools and utilities using platform SDKs, APIs, and scripting to support operational efficiency.
• Drive self‑healing capabilities and proactive platform monitoring.

Monitoring & Observability

• Develop and maintain dashboards to monitor API performance, GraphQL query execution, system health, and integration success rates.
• Implement and optimize alerting strategies to proactively identify stuck orders, inventory discrepancies, and integration failures.
• Analyze system metrics and trends to improve platform stability and performance.

Incident Management & Root Cause Analysis

• Serve as the technical escalation point for complex production incidents and platform issues.
• Perform deep‑dive troubleshooting across application logs, integrations, APIs, and event‑driven workflows.
• Lead root cause analysis efforts and implement long‑term corrective actions.
• Document technical resolutions, workarounds, and operational best practices.

Performance & Platform Optimization

• Analyze API response times, integration bottlenecks, and application performance issues.
• Collaborate with engineering teams to recommend and implement platform improvements.
• Support scalability, reliability, and operational readiness initiatives.

Stakeholder & Vendor Collaboration

• Act as the technical liaison between business, architecture, engineering, and operations teams.
• Collaborate with platform vendors and internal teams on upgrades, enhancements, and release planning.
• Mentor support and operations teams on troubleshooting, GraphQL optimization, and technical best practices.

Release & Change Management

• Review and validate platform configurations, integrations, and deployments during release cycles.
• Support change management processes and operational readiness activities.
• Manage source control and branching strategies for operational fixes and configuration updates.

Preferred Qualifications

• Experience with Fluent Commerce OMS, including GraphQL APIs, Webhooks, and business rules.
• Experience supporting eCommerce, order fulfillment, or retail technology platforms.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience working in cloud‑based SaaS environments.