Platform Reliability Engineer: Self-Healing & Observability

Compunnel, Inc.; Berkeley Heights (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Compunnel, Inc. is seeking an OMS Platform Reliability Lead to oversee the health and stability of the Fluent Commerce Order Management ecosystem. This role will lead the technical RUN support team and focus on transitioning operations to a 'Self-Healing' model using automated solutions.

The ideal candidate will have at least 5 years of experience in OMS Technical Operations, advanced knowledge of Fluent Commerce, and be proficient in Java and GraphQL. Strong leadership skills are essential for mentoring the support team and collaborating with development teams.

Qualifications

• 5+ years in OMS Technical Operations or Platform Engineering.
• Advanced technical knowledge of Fluent Commerce, Webhooks, and Fluent GraphQL API.
• Experience with ITIL and SRE principles.

Responsibilities

• Manage the technical RUN support team and implement automation for 'Self‑Healing' operations.
• Design automated Order Replay mechanisms and enhance observability dashboards.
• Oversee the incident management lifecycle ensuring documentation of technical fixes.

Skills

Java

GraphQL

RESTful architectures

Monitoring tools (Datadog, Splunk)

GIT

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

ELK Stack

Fluent Commerce SDK

Job description

Compunnel, Inc. is seeking an OMS Platform Reliability Lead to oversee the health and stability of the Fluent Commerce Order Management ecosystem. This role will lead the technical RUN support team and focus on transitioning operations to a 'Self-Healing' model using automated solutions.

The ideal candidate will have at least 5 years of experience in OMS Technical Operations, advanced knowledge of Fluent Commerce, and be proficient in Java and GraphQL. Strong leadership skills are essential for mentoring the support team and collaborating with development teams.