Omnichannel Orchestration Lead: CX Strategy & Growth

BioSpace; Plainsboro Township (NJ); On-site; USD 153,000 - 267,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) savings plan

Tuition reimbursement

Job summary

Novo Nordisk is seeking an Omnichannel Orchestration Therapeutic Area Lead to design and oversee TA-specific customer engagement across digital and live channels. You will manage a team of Omnichannel Strategists, align strategies with commercial goals, and drive continuous improvement in patient experiences.

Travel ~20-30% is expected. The role requires a bachelor’s degree and 10+ years in pharma marketing, with strong leadership, analytics and governance capabilities to ensure compliant,

Qualifications

• Bachelor’s degree or equivalent experience in Business, Marketing, or a related field.
• 10+ years of experience in sales, brand management/marketing within pharma or life sciences.
• Exceptional experience in campaign development through customer experience orchestration and driving impactful customer experiences.
• Extensive experience across Digital Marketing and technology spaces with fluency across Paid, Earned and Owned channels.

Responsibilities

• Lead and develop a team of Omnichannel Strategists and Specialists for TA-specific customer engagement.
• Design, implement and optimize TA-specific omnichannel customer experiences across paid, earned, owned, and field channels.
• Establish governance, KPIs and compliance with regulatory and quality standards; collaborate with cross-functional teams.

Job description

Novo Nordisk is seeking an Omnichannel Orchestration Therapeutic Area Lead to design and oversee TA-specific customer engagement across digital and live channels. You will manage a team of Omnichannel Strategists, align strategies with commercial goals, and drive continuous improvement in patient experiences.

Travel ~20-30% is expected. The role requires a bachelor’s degree and 10+ years in pharma marketing, with strong leadership, analytics and governance capabilities to ensure compliant,