Omni Experience Lead - Drive Store Wins & Bonuses

belk; Hattiesburg (MS); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Belk in Hattiesburg, MS is seeking an Omni Experience Lead. This hourly role drives sales and delivers a top-tier customer experience by accurately processing orders and leading a team across merchandising, operations, and selling functions.

You will forecast labor, coordinate with leadership, and optimize fulfillment and pickup processes while promoting a positive store culture and exceptional service to customers.

Qualifications

• 1+ years of retail leadership or supervisory experience.
• Ability to move around store areas and lift 50 lbs.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Lead picking, packing, and shipping to ensure accuracy and speed.
• Execute omni process and procedures to maximize productivity and customer satisfaction.
• Communicate daily goals and tasks to the team and monitor key metrics.

Skills

Ownership

Data-driven decisions

Team leadership

Retail operations

Labor forecasting

Customer service

Communication

Technology savvy

Adaptability

Physical stamina

Job description

Belk in Hattiesburg, MS is seeking an Omni Experience Lead. This hourly role drives sales and delivers a top-tier customer experience by accurately processing orders and leading a team across merchandising, operations, and selling functions.

You will forecast labor, coordinate with leadership, and optimize fulfillment and pickup processes while promoting a positive store culture and exceptional service to customers.