Omni Experience Champion

BJ's Wholesale Club, Inc.; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's memberships

Generous PTO (vacation, personal, sick

Paid holidays

401(k) with company match

Employee stock purchase plan

Job summary

BJ's Wholesale Club is seeking an Omni Experience Ambassador to perform general warehouse activities, pull merchandise from pick lists, move items between floor and staging, and use a handheld RF scanner to verify counts and locations. You will support digital initiatives like BOPIC, Curbside, Express Pay, and Ship from Club.

We value teamwork, urgency, and safety. You’ll contribute to accurate order picking, proper packing, and maintaining clean, organized workspaces while meeting productivity

Qualifications

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device (RF) to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures. Including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA"s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.

Skills

RF scanner experience

Wholesale retail experience

Tools

RF scanner

Job description

BJ's Wholesale Club is seeking an Omni Experience Ambassador to perform general warehouse activities, pull merchandise from pick lists, move items between floor and staging, and use a handheld RF scanner to verify counts and locations. You will support digital initiatives like BOPIC, Curbside, Express Pay, and Ship from Club.

We value teamwork, urgency, and safety. You’ll contribute to accurate order picking, proper packing, and maintaining clean, organized workspaces while meeting productivity