Omni-Channel Project Manager — Hybrid & Fast-Paced Digital

IDX™; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working schedule

Dog-friendly office

Health care options

Mental health support

Job summary

IDX, a Phoenix-based creative and technology agency, is seeking an experienced Project Manager to lead delivery of omni-channel digital projects from inception to completion. You will work with clients and cross-functional teams to ensure on-time, in-scope, and on-budget outcomes while fostering strong relationships and driving collaboration.

You will oversee projects across branding, paid media, web development, and strategy, partnering with Account Management.

Qualifications

• 5+ years of client facing project management experience.
• Omni-channel digital marketing and/or paid media, branding, website development/management, SEO/AEO experience.
• Ability to manage, lead and provide governance for multiple complex, multi-workstream projects end-to-end.
• Strong leadership and assertiveness with experience aligning internal teams, vendors and client staff.
• Strong negotiation and facilitation skills, calm under pressure.
• Strong client and stakeholder management skills with proactive identification and mitigation of project risks.
• Skilled in defining scope, budgets and quality assurance.
• Highly process-orientated with attention to detail.
• Excellent working knowledge of project management tools e.g Jira, Confluence, Monday.com.

Responsibilities

• Produce scope, estimates and budgets for a variety of small to medium digital performance marketing projects.
• Produce and maintain a project plan and resource forecast.
• Document project health and status reports on a regular cadence.
• Maintain project margin throughout the project lifecycle.
• Meeting KPI targets for projects.
• Collaborate with Account Management to support assigned accounts and client relationships.
• Chair internal project meetings including kick-offs and reviews.
• Manage client requests and align expectations with stakeholders.
• Own resource management and capacity forecasting with department leads.
• Provide clear communication on delivery status, milestones, risks and issues.

Skills

Project management

Client facing

Omni-channel marketing

Leadership

Jira

Confluence

Monday.com

Stakeholder management

Tools

Jira

Confluence

Monday.com

Job description

IDX, a Phoenix-based creative and technology agency, is seeking an experienced Project Manager to lead delivery of omni-channel digital projects from inception to completion. You will work with clients and cross-functional teams to ensure on-time, in-scope, and on-budget outcomes while fostering strong relationships and driving collaboration.

You will oversee projects across branding, paid media, web development, and strategy, partnering with Account Management.