Omnichannel Project Manager

Proclinical; Boston (MA); Remote; USD 138,000 - 158,000; Full time

Job summary

Proclinical seeks an Omnichannel Project Manager to lead end-to-end omnichannel technology initiatives on a remote, contract basis in the United States. You will coordinate cross-functional teams, manage integrated plans, and ensure seamless delivery across platforms and data streams.

The role demands collaboration, strong technical insight, and the ability to drive measurable outcomes. Prior experience with APIs, CRM/CDP, marketing automation, and cloud-based solutions is valued.

Qualifications

• Background in business, technology, information systems, or a related field; advanced degree is a plus.
• Experience managing cross-functional technology initiatives involving multiple systems, teams, and stakeholders.
• Familiarity with APIs, system integrations, data flows, identity management, CRM, customer data platforms, marketing automation, and cloud-based solutions.
• Proficiency in managing requirements, architecture, design dependencies, testing, releases, and operational handoffs.
• Strong skills in JIRA, Confluence, project planning tools, agile methodologies, and executive reporting.

Responsibilities

• Lead the delivery of omnichannel technology projects from discovery through post-launch stabilization.
• Develop and manage integrated project plans, milestones, schedules, and decision logs.
• Break down broad capability goals into actionable phases, work packages, and measurable outcomes.
• Coordinate efforts across data management, web platforms, customer engagement platforms, MarTech, analytics, privacy, and security teams.
• Maintain a comprehensive view of how data, identity, consent, content, channels, and platform capabilities interconnect to support customer journeys.
• Facilitate working sessions to clarify system roles, data handoffs, integration points, and ownership boundaries.

Skills

Cross-functional leadership

APIs and integrations

CRM/CDP familiarity

Marketing automation

JIRA/Confluence proficiency

Agile methodologies

Executive reporting

Education

Background in business/technology/IS or related field

Advanced degree

Tools

JIRA

Confluence

Project planning tools

Job description

Omnichannel Project Manager - Contract - Remote, US

Ready to take the lead on high-impact technology projects and drive seamless collaboration across multiple platforms, systems, and stakeholders?

Proclinical is seeking an Omnichannel Project Manager to oversee the end-to-end delivery of complex omnichannel technology initiatives.

Primary Responsibilities:

In this role, you will coordinate cross-functional teams, manage integrated project plans, and ensure seamless orchestration across various platforms and systems. This position requires a strong focus on collaboration, technical expertise, and the ability to drive measurable outcomes.

Skills & Requirements:

• Background in business, technology, information systems, or a related field; advanced degree is a plus.
• Experience managing cross-functional technology initiatives involving multiple systems, teams, and stakeholders.
• Familiarity with APIs, system integrations, data flows, identity management, CRM, customer data platforms, marketing automation, and cloud-based solutions.
• Proficiency in managing requirements, architecture, design dependencies, testing, releases, and operational handoffs.
• Strong skills in JIRA, Confluence, project planning tools, agile methodologies, and executive reporting.

The Omnichannel Project Manager's responsibilities will be:

• Lead the delivery of omnichannel technology projects from discovery through post-launch stabilization.
• Develop and manage integrated project plans, milestones, schedules, and decision logs.
• Break down broad capability goals into actionable phases, work packages, and measurable outcomes.
• Coordinate efforts across data management, web platforms, customer engagement platforms, MarTech, analytics, privacy, and security teams.
• Maintain a comprehensive view of how data, identity, consent, content, channels, and platform capabilities interconnect to support customer journeys.
• Facilitate working sessions to clarify system roles, data handoffs, integration points, and ownership boundaries.

Compensation:

• $100 to $115 per hour.