VP, Personalization & AI Product Strategy

Testing Site - JPMC; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase in New York is seeking a Product Manager for Personalization & Customer Insights to drive ML-powered personalization and end-to-end product life cycle across mobile, web, contact center, and branches.

You will collaborate with Data Scientists and ML Engineers to translate research into roadmaps, lead data products like operating memory, and ensure scalable, responsible digital experiences with strong governance and privacy controls.

Qualifications

• 5+ years in product management or relevant domain
• Knowledge of product development lifecycle, design, and data analytics
• Proven ability to lead discovery, ideation, strategic development, requirements, and value management
• Experience delivering AI-powered products to production with data science and ML engineers
• Experience defining and shipping data products for agentic assistants and integrations with partner teams
• Proven ML-driven personalization and next-best-action experience including experimentation
• Knowledge of backlog management (epics, user stories, refinement, PBR, JIRA)
• Ability to turn user research and metrics into decisions and roadmaps
• Strong leadership and stakeholder management across multiple teams
• Experience with API-first delivery on cloud and multi-channel experiences

Responsibilities

• Develops a product strategy and vision that delivers customer value
• Leads discovery and market research to uncover customer solutions and integrate them into the roadmap
• Owns backlog to support strategic roadmap and value proposition
• Tracks key success metrics: cost, features, risk, reliability
• Defines strategy and roadmap for operating-memory data products and signals
• Partners with Channel/Interface team on memory, context, contracts, SLAs, guardrails
• Leads ML-powered personalization and next-best-action capabilities across channels
• Translates research into epics, user stories, and acceptance criteria
• Collaborates with Data Scientists and ML Engineers across the model lifecycle
• Champions API-first delivery on cloud to ensure scalable, reliable context delivery
• Upgrades responsible AI, consent, privacy measures; mentors PMs and drives experimentation

Skills

Product management

Data analytics

Product lifecycle

AI/ML collaboration

Cross-functional leadership

Experimentation

Stakeholder management

Communication

Education

BS or MS in Engineering or Data Science

Tools

JIRA

AWS

API-first delivery

Job description

JPMorgan Chase in New York is seeking a Product Manager for Personalization & Customer Insights to drive ML-powered personalization and end-to-end product life cycle across mobile, web, contact center, and branches.

You will collaborate with Data Scientists and ML Engineers to translate research into roadmaps, lead data products like operating memory, and ensure scalable, responsible digital experiences with strong governance and privacy controls.