Vice President, Omni-Channel Personalization, Strategy & Operations

J.P. Morgan; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Total rewards package

Equal opportunity employer

Job summary

J.P. Morgan is seeking a Product Manager to lead the Personalization & Insights strategy within the Chase program.

You will drive omni-channel personalization across the organization, partnering with senior leaders to set priorities and translate vision into execution. You will shape AI-powered customer experiences while building governance, operating rhythms, and performance frameworks to deliver results at scale.

Qualifications

• 5+ years in product management or related field.
• Advanced knowledge of product development life cycle, design, and data analytics.
• Proven ability to lead lifecycle activities from discovery to value management.
• Experience leading large cross-functional initiatives with measurable outcomes.
• Ability to influence senior stakeholders and drive alignment without direct authority.
• Strong analytical and problem solving skills; synthesize information for decisions.
• Experience designing executive operating rhythms and KPI/OKR frameworks.
• Excellent written and verbal communication; create executive presentations.

Responsibilities

• Develop and execute the strategy and multi-quarter roadmap for the Omni Channel Personalization Strategic Priority Program, including AI-native personalization goals.
• Define program vision, outcomes, success measures, and strategic recommendations through structured analysis.
• Lead large cross-functional initiatives from strategy to implementation, aligning business, product, technology, data, analytics, and marketing teams.
• Design, implement, and manage program operating frameworks including governance, cadences, reviews, KPI/OKR tracking, and integrated status reporting.
• Establish measurement frameworks to evaluate outcomes and communicate performance through executive narratives.
• Influence senior stakeholders and drive alignment across complex organizations without direct authority.
• Prepare and deliver executive communications and decision materials for senior leadership forums.
• Identify opportunities to accelerate value creation and support strategic decisions across initiatives.

Skills

Product strategy

Cross-functional leadership

Program leadership

Executive communication

Data analytics

Strategic planning

Influence without authority

Operational rhythm design

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Personalization & Insights (Chase) Strategic Priority Program, you will serve as a key leader responsible for defining strategy, driving execution, and scaling operating models that accelerate omni-channel personalization across Chase. You will partner with senior leaders across product, technology, data, analytics, marketing, and business teams to establish strategic priorities, define measurable outcomes, and translate vision into execution. Leveraging strong program leadership and influence skills, you will help shape AI-powered customer experiences while building the governance, operating rhythms, and performance frameworks required to deliver results at scale.

You are passionate about driving enterprise transformation through strategy, operational excellence, and AI-powered innovation. Join a high-impact team shaping the future of omnichannel personalization across Chase, helping deliver measurable business outcomes and next-generation customer experiences through AI-driven decisioning, orchestration, and agentic capabilities.

Job responsibilities

• Develop and execute the strategy and multi-quarter roadmap for the Omni Channel Personalization Strategic Priority Program, including the evolution toward AI-native personalization and agentic capabilities.
• Define program vision, customer outcomes, success measures, and strategic recommendations through structured analysis and executive-level insights.
• Lead large-scale, cross-functional initiatives from strategy development through implementation, ensuring alignment across business, product, technology, data, analytics, and marketing teams.
• Design, implement, and manage program operating frameworks, including governance models, planning cadences, executive reviews, KPI/OKR tracking, and integrated status reporting.
• Establish measurement frameworks to evaluate business and customer outcomes and communicate performance through concise, executive-ready narratives.
• Influence senior stakeholders and drive alignment across complex organizations through collaboration and influence without direct authority.
• Prepare and deliver executive communications, recommendations, and decision materials for senior leadership forums.
• Identify opportunities to accelerate value creation, optimize prioritization, and support strategic decision-making across initiatives.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven experience leading large, cross-functional strategic initiatives from ambiguous problem statements through successful execution and measurable outcomes.
• Demonstrated ability to influence senior stakeholders and drive alignment across multiple business and functional teams without direct authority.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
• Experience designing and managing executive operating rhythms, including planning processes, business reviews, governance forums, and KPI/OKR frameworks.
• Exceptional written and verbal communication skills, including experience developing executive-level presentations and facilitating senior leadership discussions.
• Ability to operate effectively across both strategic planning and operational execution environments.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with personalization, customer journey optimization, omnichannel engagement, marketing decisioning, or digital product ecosystems.
• Familiarity with AI/ML concepts, experimentation frameworks, personalization platforms, next-best-action decisioning, orchestration, or agentic AI approaches.
• Experience within financial services, fintech, technology, SaaS, or other highly regulated industries.
• Experience supporting enterprise-wide transformation programs or strategic initiatives with broad organizational impact.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Lead Chase Personalization & Insights, scaling AI-driven omnichannel personalization and execution